Buzz
For surveillance cameras to function optimally, they must be connected to the network. When the connection is lost, the camera transitions to an offline state. To delve deeper into this situation and understand how to troubleshoot offline camera issues, follow this article from Mytour!
1. What is the offline camera status?
Offline camera status typically occurs when the device fails to synchronize successfully with the cloud server. In simpler terms, the camera is offline, meaning the device is not connected to the Internet. Consequently, users cannot access the recorded data from their phone or laptop.
2. 5 reasons for an offline camera
2.1. Due to power outage
This issue may arise when the camera loses connection to the power source. For IP cameras with LED indicators signaling data transmission to the network, check if the LED is not lit, and ensure the power source is connected to the camera
2.2. Camera loses connection due to IP address change
Offline cameras can also result from a change in IP address, making it unable to connect to your home network
2.3. Disconnected from the Internet
To maintain image recording, the camera must be connected to a wired or WiFi network. Network transmission issues can lead to surveillance cameras disconnecting from the Internet, triggering the offline status
2.4. Camera in a hanging state
When in a hanging state, the camera won't connect to the network or perform other tasks, and users will receive an offline camera notification
2.5. Port Blocking
When the network modem blocks the connection address of the camera's port, it causes the offline phenomenon on this device
3. Troubleshooting Offline Camera Issues
3.1. Check Internet Connection
As mentioned earlier, when the camera cannot connect to Wi-Fi, it is one of the main reasons for the device reporting offline. Therefore, users should first check the Internet status by verifying if other devices in the house can connect to the Wi-Fi network
If you notice poor network signal quality or WiFi loss, try resetting the network or report it immediately to your service provider for resolution. Also, attempt placing the modem or router closer to the camera to see if this resolves the issue.
3.2. Check LAN Port
For cameras connected to the network via a wired LAN port, check the condition of the network cable for any looseness or breakage. If the cable is loose, unplug and wait for about 1-2 minutes before reconnecting. If the cable is broken or damaged, replace it with a new network cable for use.
3.3. Reset IP Address
If users change their network provider, they can resolve offline camera issues by resetting the IP address. You can reset the camera to its default state and reconfigure it. Alternatively, contact technical support for assistance.
3.4. Camera Reset
By performing a reset on the camera, the device will erase all settings and application configurations, returning to its initial state as when first purchased. This is also an effective solution to resolve the offline camera issue. Afterward, you can reconnect to the network for use.
Thus, it can be seen that the offline camera situation can be caused by various factors such as power loss, network disconnection, etc. Hopefully, through this article, you will be able to effectively troubleshoot the camera reporting offline status at home. Thank you for following the article!
