OnePlus Introduces Lifetime Warranty for Phones with Screen Pixel Issues

Buzz

OnePlus has finally acknowledged and promptly provided warranty support for customers experiencing screen pixel defects on their devices.

Recently, OnePlus has included the screen green tint issue in the list of defects covered by lifetime warranty for users in India. Previously, many cases of older OnePlus devices with AMOLED screens experiencing green tint were reported. Users of OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R will be covered under the new policy. Meanwhile, OnePlus 8 and OnePlus 9 will only be supported for screen repair costs.

OnePlus Phones Experiencing Screen Pixel Issues

According to OnePlus, they deeply regret and apologize for the inconvenience caused by this issue. The company encourages users to bring their devices listed in the warranty program to the service center for diagnosis and screen replacement.

Read more: OnePlus Open Revealed: Compact Fold Design, Flat Edges, Promising Telephoto Camera

OnePlus 8 and OnePlus 9 Models Excluded from Free Screen Replacement Warranty

New Warranty Policy by OnePlus

OnePlus customers experiencing these issues can exchange their devices for an upgrade to a new model, as long as they purchased from OnePlus's online store in India. Additionally, users purchasing the OnePlus 10R will receive a 4500 Rupee discount voucher (approximately 1.2 million Vietnamese dong).

Frequently Asked Questions

What specific screen defects are covered by OnePlus's lifetime warranty policy in India?

OnePlus's lifetime warranty policy in India now covers screen pixel defects, including the previously reported screen green tint issue for users of the OnePlus 8 Pro, 8T, 9, and 9R models. This policy aims to address customer concerns and ensure satisfaction.

Are users of OnePlus 8 and OnePlus 9 eligible for free screen replacement under the new warranty?

No, users of the OnePlus 8 and OnePlus 9 are not eligible for free screen replacement under the new warranty policy. They will, however, receive support for screen repair costs associated with their devices.

How can OnePlus customers get warranty support for screen issues with their devices?

OnePlus customers experiencing screen issues should visit a designated service center with their affected devices. The technicians will diagnose the problem and proceed with screen replacement or other necessary repairs as per the warranty policy.

What benefits do customers receive when purchasing the OnePlus 10R in India?

Customers purchasing the OnePlus 10R in India will receive a discount voucher worth 4500 Rupees, equivalent to approximately 1.2 million Vietnamese dong, which can be used for future purchases, adding value to their investment.

Mytour's content is for customer care and travel encouragement only, and we are not responsible.

For errors or inappropriate content, please contact us at: [email protected]