Buzz
Starting from October 15, 2020, Panasonic implements a 12-year motor warranty policy for 3Di Inverter, TD Inverter & Inverter engine washing machine models. This underscores the commitment to product quality, exemplified by the outstanding Panasonic 8.5 Kg NA-F85A9BRV washing machine, ensuring the best benefits for consumers.
Panasonic Sets New Record with 12-Year Motor Warranty for Washing Machines
The consumer electronics market in Vietnam becomes more dynamic in the final days of the year with the presence of many reputable domestic and international brands. Alongside introducing new products with diverse designs and features, brands particularly focus on after-sales policies, demonstrating a commitment to quality and service for consumers.
For top-performing washing machine models on the market, in terms of quality, price, equivalent design, which supplier meets the criteria for attentiveness in user guidance, meticulous warranty service, convenience in maintenance, repair, and availability of replacement parts, they will score points with customers.
Panasonic washing machines are trusted for superior technology and quality warranty service
As a long-standing reputable brand in the consumer electronics market, Panasonic always prioritizes after-sales service, providing the most reliable and reassuring user experience. Specifically, since October 2020, the brand has implemented a rare after-sales policy, offering a 12-year motor warranty for top-loading and front-loading washing machine models equipped with 3Di Inverter, TD Inverter, & Inverter motors.
The conditions for the 12-year motor warranty are simple; the washing machines only need to meet two criteria:
(1) The washing machine product is included in the list of models covered by the 12-year motor warranty, as announced by Panasonic to customers.
(2) Washing machine products are eligible for electronic warranty activation through the E-Warranty system of the brand, starting from October 15, 2020.
During the warranty period, if the product experiences a defect, the motor will be repaired or replaced free of charge at home or at authorized Panasonic service centers. With over 119 facilities in major cities, spanning from the North to the South, the service ensures quick and professional support, delivering the best experience to consumers.
Positive Signals from Customers
With the 12-year motor warranty program, Panasonic demonstrates a commitment to product quality and service, earning the trust and peace of mind of customers choosing Panasonic washing machines.
Ms. Ngô Mai (District 3, Ho Chi Minh City) shares: “Product exchange and purchase are quick, but when it comes to warranty service, many brands don't perform well, often causing me to spend a lot of time without resolving the root issue. However, with Panasonic, it's different. Activating E-Warranty via a simple text message. Attentive specialists actively contact, provide advice on usage, and communicate methods in case of issues. Now, with the 12-year motor warranty and 2-year body warranty, it can be considered perfect”.
The 12-year motor warranty policy receives positive feedback from consumers
Sharing the same viewpoint, Mr. Quân Lê (Hoàn Kiếm, Hanoi) says: “Even with a good brand, long-term usage can lead to issues like overloaded motors, worn-out carbon brushes, noisy operations... All related to the motor. Previously, with Panasonic products, every time an issue occurred, my family received excellent support. At the end of the year, when my wife wanted a new washing machine, I recommended Panasonic. My family was introduced to the 12-year motor warranty policy, making me even more confident in choosing this brand’s product”.
Devotion to Every Product
A representative from the Panasonic service center shares: “We understand that customer satisfaction is the foundation of building a brand's reputation. Therefore, optimizing the customer experience with quick, convenient, and professional issue resolution is essential. We commit that every customer choosing Panasonic will receive genuine warranty service with the best quality, eliminating doubts about component origins or concerns about additional costs”.
With the advantage of entering the market early, focusing on creating quality products, applying superior technology, the Panasonic brand has won the favor of Vietnamese consumers for over 50 years of operation and development. The 12-year motor warranty policy for the 3Di Inverter, TD Inverter, & Inverter washing machine models once again affirms the brand's efforts in meeting customer needs and preferences. This warranty policy also reinforces the brand's commitment and confidence in the quality of its products, especially Panasonic washing machines,”
