Buzz
As a new airport shuttle service, bridging the gap between traditional taxis and tech-based ones, many are still unsure about how to go about booking Luxcar. What should one pay attention to when booking? Mytour's article below will help you find the answers.
A Step-by-Step Guide to Booking LuxCar and Important Tips
How to Reserve a LuxCar
1. Overview of Luxcar's Airport Shuttle Service.
Luxcar provides airport shuttle services in Hanoi and Ho Chi Minh City through Luxstay (a renowned Vietnamese startup that garnered a $6 million investment from Shark Tank Vietnam).
Luxcar serves customers with luxury vehicles including Vinfast Lux A, Vinfast Lux SA 4-seaters, and 7-seaters. In the upcoming period, Luxstay will also integrate Fadil models into its vehicle fleet to cater to users' transportation needs at more economical rates.
Currently, Luxcar airport shuttle service is priced at 199,000 per trip in Ho Chi Minh City and 249,000 per trip in Hanoi. The fare is subject to adjustment based on Luxstay's route.
2. How to Book Luxcar
Method 1: Booking via Luxcar hotline
Contact Luxcar's hotline (18006586) to provide information and book your transportation according to your needs. Luxcar's customer service representatives will receive the information and provide you with the outcome (accepted/not accepted).
Typically, Luxcar requires a 24-hour advance booking for pickups.
Method 2: Booking Luxcar via Luxstay website/app
With a beautifully designed, user-friendly interface and fixed pricing, you can easily book Luxcar following these steps:
Step 1: Click here to access Luxstay's airport shuttle booking page.
Step 2: On the displayed interface, select the service package 'airport shuttle in Ho Chi Minh City/airport shuttle in Hanoi', choose the departure date, number of vehicles, and press 'continue'.
Step 3: Fill in the address, pick-up date, pick-up time, flight number, personal information (Name, phone number, email) and press 'send booking request'.
Step 4: The interface displays detailed information about your booking. To complete the booking process, transfer payment to Luxstay Vietnam Co., Ltd. as instructed on the screen.
Step 5: After the transfer, a confirmation message of successful booking along with detailed information about the driver and the shuttle's license plate will be sent to your phone. You can easily travel to the airport as planned with the booked vehicle.
3. Some Considerations When Booking Luxcar
- Regulations Regarding Luxcar Booking Time
+ Luxcar only operates during fixed hours, from 6am to 11pm daily, and does not operate on Tet holidays.
+ You need to book at least 24 hours in advance of the desired pick-up time.
- Luxcar Waiting Time Regulations
+ Free waiting time: 30 minutes. If you exceed the waiting time, you will be charged 50,000 for each additional 30 minutes.
+ If you are not present after 1 hour of waiting, your booking will be cancelled, and Luxcar drivers will move on to serve other customers.
- Regulations on Maximum Number of Passengers in the Car: 3 passengers, with an additional charge of 99,000 per person for extra passengers.
- Regulations on Baggage: Maximum of 3 medium-sized bags.
- Regulations on Rescheduling Pick-up:
+ If you receive a pick-up rescheduling notification before 12 hours, Luxstay hotline will handle your request. If unable to accommodate your change, Luxstay will refund the amount you transferred.
+ If the notification of change is received after 12 hours, pick-up rescheduling requests will be accepted and processed. If unable to meet your rescheduling needs, Luxstay will respond within 30 minutes of receiving the request and will not refund your money.
Understanding how to book Luxcar, the tips when booking Luxcar tickets, you will gain more experience in booking and traveling with this luxury Vinfast Lux car. Wish you have exciting experiences with Luxstay's airport shuttle service.
If you are at Noi Bai airport and want to find Noi Bai taxi phone numbers to travel to Hanoi center or nearby provinces, you can refer to this article by Mytour. The article will share with you the phone numbers of taxi companies at Noi Bai airport, helping you easily choose the cheapest taxi company for your transportation.
