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Locking your ATM card is considered the best way to ensure your money in your account when your ATM card is lost. Therefore, in this article, Mytour will guide you on how to lock your ATM card and answer related questions about the issue when the ATM is locked, you can refer to.
Guide to lock your ATM card
I. How to lock your ATM card when lost or stolen.
II. Questions related to locked ATM cards.
1. Can a locked ATM card withdraw money?.
2. What should I do to unlock a locked ATM card?.
3. Does a locked ATM card receive money?.
4. Can a locked ATM card transfer money?.
5. What is needed to unlock an ATM card?.
7. How long does it take to unlock a lost ATM card?
I. How to lock your ATM card when lost or stolen
When you discover your ATM card is lost or stolen, you can apply the following steps to lock your card to ensure the safety of your account.
1. Go to the bank counter
Going to the bank counter is a traditional way to lock your card more securely, but it takes more time and effort. Note when requesting to lock your card at the bank:
- Bring your ID card/identity card/passport
- Visit the bank during working hours
2. Call the bank's hotline
To lock your card when you lose your ATM card from BIDV, Agribank..., instead of going to the bank, you can call the bank's hotline to request card locking. After providing necessary information such as ID card/identity card, account number ..., bank staff will verify, confirm, and process your card locking request.
- Agribank's hotline number: 1900.558818
- BIDV's hotline number: 1900.9247
- Techcombank's hotline numbers: 1800.588.822 or 024.3944.6699
- Vietcombank's hotline number: 1900.54.54.13
- VietinBank's hotline numbers: 1900.558.868 or 024.3941.8868
- ...
3. Lock the card using electronic banking services
Locking your card using electronic banking services is also a way to quickly and effectively lock your ATM card. You just need a network-connected device and access to electronic banking to lock your card quickly.
* How to lock your ATM card on Internet Banking
Use Internet Banking (if you have registered and used Internet Banking service) to lock your card, follow these steps:
- Step 1: Access the bank's website
- Step 2: Select the Internet Banking/utility banking section
- Step 3: Go to the Utility/Enhanced Utility section and in the Cards tab, select 'Lock card'
For example: How to lock Vietcombank ATM card through Internet Banking
- Step 4: Click 'Select card type to lock'
- Step 5: Click 'Confirm' to complete the card locking process
* Locking your ATM card on your phone Through Mobile Banking
Similar to Internet Banking, you need to register for Mobile Banking to use this application to lock your card. For example, lock Techcombank ATM card through Mobile Banking.
- Step 1: Access the F@st Banking app on your phone
- Step 2: Log in to the app
- Step 3: Access 'Card'
- Step 4: Click on 'Lock card'
- Step 5: Click on 'Lock immediately' to complete the card locking procedure
4. Via text message
In addition to the above methods, you can send a text message to the respective bank's hotline to request card locking following the correct format.
Example
- Format for locking Sacombank ATM card: THE_LOCK_last 4 digits of your card number then send to 8149
- The format for locking the entire card at Vietcombank is VCB KT Toanbo send to 8149
II. FAQs about locked ATM cards
Q&A about locked ATM cards
1. Can you withdraw money with a locked ATM card?
Answer: No if you withdraw using the ATM card
When the ATM card is locked, all activities using the ATM card cannot be performed. However, if you want to withdraw money from the card, you can bring your ID card/citizenship card/passport to the bank. After confirming, the staff will withdraw money for you.
2. What should I do to unlock a locked ATM card?
Answer: When you notice your card is locked and you want to unlock it, you can do the following:
* Visit the bank to reopen the card: Remember to bring your ID card/citizenship card to request the card reopening.
* Unlock the card via SMS: This is a very convenient and quick way to unlock the card. However, you need to compose the correct syntax that the bank provides.
* Unlock the card via the banking app: Sacombank is currently deploying this application, so if you are using a locked Sacombank ATM card, you can easily unlock the card through the app.
3. Can a locked ATM card receive money?
Answer: Yes
The account number and ATM card are two different things, so when the ATM card is locked, you can still perform transactions to receive money. Besides, you can still withdraw or transfer money if you use Internet Banking or go to the bank.
4. Can a locked ATM card be used for transfers?
Answer: Yes
As mentioned above, a locked ATM card does not affect your bank account, so you can proceed with transactions such as transfers, utility bill payments, etc., at the bank or through Internet Banking applications.
5. What do you need to unlock an ATM card?
Answer: If you want to go to the bank to unlock your ATM card, you need to bring your ID card/passport and go during the bank's working hours. If you use apps to unlock your card, you need to remember your account number.
6. How long does it take to unlock a lost ATM card?
Answer: If you go to the bank to unlock the card, the unlocking time is about 15 - 20 minutes. If you unlock the card through an app, it will be faster.
Here are the fastest ways to lock your ATM card when lost or stolen, and questions related to locked ATM cards. We hope this will provide you with the most useful knowledge to use your ATM card effectively and safely.
ATM cards and Internet Banking are not related, so when you lock your ATM card, transactions on this app still work normally. Therefore, even if your ATM card is locked and information about Internet Banking is exposed, you need to lock Internet Banking again.
