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PUBG Mobile is developed by Tencent, one of the largest gaming companies in the world. There are various login options for PUBG Mobile accounts such as Google account, Facebook account, and guest account, allowing players to easily access the game in their preferred way. While this makes the game more accessible, it also poses different issues when players forget their accounts and attempt to recover their PUBG Mobile accounts.
Therefore, in this article, Mytour will share with you all the methods to recover any PUBG Mobile account.
1. Recovering PUBG Mobile Account - Guest Account
The Guest Account option is often chosen by most new players when they start playing PUBG Mobile for the first time. You don't need to register or do anything to play the game with this option, making it super convenient for those who just want to try and see if they like the game or not.
However, this login option is not secure because the account data is stored on your phone. Many people start playing PUBG Mobile using a guest account and then forget to link it to their Facebook or Google account. Therefore, if you accidentally lose your phone or somehow your phone gets damaged or the data on your phone gets deleted, you will almost certainly lose your PUBG Mobile account.
This is the only way for you to recover your PUBG Mobile account for guest accounts if unfortunately lost.
- Firstly, open the PUBG Mobile game, you will see the Help button located at the top right of the login screen.
- Press the Help button and you will see a new window pop up. At the top of that window, you can see a message icon.
- Tap on that icon and now you will be able to chat with the PUBG Mobile customer support team.
- After that, you will be asked for your account information such as ID, username, device type, in-app purchases...
- After providing all necessary information, you will need to wait for a few days for them to confirm the information and recover your account for you.
- Now, once you have recovered your account, the first thing you need to do is link your PUBG Mobile account to your Facebook or Google account to keep it safe.
=> Guide Linking Facebook with PUBG Mobile VN Account
2. Recovering PUBG Mobile Account - Facebook and Google Accounts
When your PUBG Mobile account is linked to Facebook and Google, you don't have to worry about losing your account when you lose your phone or data because the account information is stored on PUBG Mobile servers. You will be able to comfortably switch phones and log into PUBG Mobile easily without any issues.
However, there are still some cases where you might lose your account such as when your Facebook account is disabled or when you forget your Facebook/Google account password. Here's how you can recover your PUBG Mobile account in those cases.
* Case of disabled Facebook account
When Facebook detects someone else accessing your account, it will temporarily lock the account to ensure its security. Sometimes, Facebook will randomly lock accounts for no apparent reason. When this happens, you won't be able to log into PUBG Mobile using your Facebook account anymore.
To resolve this issue, follow these steps:
- If your account is also linked to a Google account, you can log into PUBG Mobile using your Google account.
- You can try to recover your Facebook account by contacting the support team.
- Contact the PUBG Mobile support team as instructed above.
* Case of forgetting password
If you forget your Facebook/Google account password, there are several ways for you to switch to a new password. The easiest way is to change the password via phone.
On the Facebook or Google login screen, click on Forgot my accounts? and you will have the option to recover your account with the phone number you used to register. A code will be sent to your phone to verify your identity. Enter the requested code and then you can set a new password and you're done.
So, now you know how to recover your PUBG Mobile account. If you're no longer interested in playing the game, check out How to delete your PUBG Mobile account here.
- Read more: How to delete your PUBG Mobile account
