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Challenge Unfair Toll Charges in New Jersey
Key Points to Note
- Access the violation form on NJ E-ZPass site, input your license and violation number, then proceed with the dispute process.
- Contact customer service (1-888-288-6865) or the Violation Processing Center (1-973-368-1425) for assistance in resolving your issue.
- Mail your violation copy along with a detailed explanation of your dispute to NJ E-ZPass, P.O. Box 4971, Trenton, NJ 0865.
Procedures
How to Challenge Your Violation
Dispute your violation online through the E-ZPass platform. Provide the violation number, license plate, and tag number on the New Jersey E-ZPass website. Click “View Violation.” Choose to pay or dispute the violation.
- You can alternatively access your E-ZPass account, go to “My Account,” then select “Violations.”
- Ensure to gather evidence as disputes must be made within 120 days. Take screenshots of relevant actions to support your claim.
Mail your violation notice to the Violation Processing Center. Complete the “C-1 New Jersey E-ZPass Customers” section on the back if you received the violation via mail. Send it to NJ E-ZPass, P.O. Box 4971, Trenton, NJ 0865. Retain a copy of the violation for your records.
- You can enclose a letter detailing why you believe the violation is unjustified. Provide supporting evidence such as E-ZPass pictures or account screenshots.
- Keep a duplicate of the letter for your records.
Contact E-ZPass’s collection agency for significant fines. If you consistently receive erroneous violations, draft a formal letter outlining the violation and your disagreement. Send it to LGBS LLC, 28 Loop Central Drive, Suite 600, Houston, Texas 77081. Attach relevant documents as evidence.
- For instance, if the photo displays a tag that differs from your vehicle’s, provide a comparison image. Maintain copies of all correspondence and utilize certified mail for acknowledgment of receipt.
Avoiding Violations
Ensure your account details are current. Verify that your account has an active payment method and the accurate license plate number. Payment options include credit cards, debit cards, bank accounts, or one-time payments via money orders, checks, or cash (in-person only).
- If opting for one-time payments, ensure your account maintains sufficient funds.
Use your tag exclusively in the registered vehicle. While it might seem convenient to transfer E-ZPass tags between cars, using a tag in an unregistered vehicle could lead to difficulties in disputing violations.
Properly position your tag behind the rearview mirror. Affix the tag using the backing strips on the inside of your windshield, directly behind the mirror. If accessing behind the mirror is impractical, place the tag adjacent to it on the right side. Improper installation may result in violations.
Replace your tag if it exceeds 3 years old. Older tags may experience battery failure, leading to signal transmission issues. To obtain a replacement at no cost, call 1-888-AUTO-TOLL (1-888-288-6865). If a violation occurs due to an old tag, include this detail in your dispute.
- You may also visit a New Jersey E-ZPass Customer Service Center to have the tag replaced.
Interpreting the Violation
Thoroughly examine your violation notice. It might take several weeks post the alleged violation before you receive a notice via mail. The notice will detail the precise location, date, and time of the recorded violation.
- Violation notices are automated and may be issued erroneously.
- Ensure to verify the vehicle and tag number in the accompanying photo.
Pinpoint the exact violation. Typically, violations occur due to unread E-ZPass tags. However, improper tag mounting or failure to update account details when switching vehicles can also result in violations.
- For certain violations, rectifying the underlying issue or updating account information can lead to removal of the violation.
Examine your detailed statement. E-ZPass sends statements monthly for the first six months after account opening, and bi-monthly thereafter. Scrutinize these statements to ensure no unauthorized deductions are present.
- If you possess a statement covering the violation period, cross-reference for deductions matching the violation's date, time, and location.
Confirm your account status. If a violation notice cites insufficient funds, there might be a hold or issue with your account. Contact the E-ZPass service center at 1-888-288-6865 to verify account status.
- Alternatively, check your account status online at the NJ E-ZPass website, www.ezpassnj.com.
Pointers
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If your account accumulates over $120.00 in fines, consider enrolling in a violation payment plan to spread the payments over several months.
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Prior to towing, ensure to remove your E-ZPass tag to prevent incurring additional toll charges.
