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1. Close and Reopen the Game
The first step to resolve the issue of unable to access Survival Heroes game is to close and reopen the game.
To close Survival Heroes on Android, follow these steps:
- Tap the 3 horizontal lines icon (on Samsung Galaxy phones) or the small square icon on the home screen (on most Android phones) to open the multitasking interface. You can also swipe from the bottom to the middle of the screen if your smartphone supports navigation bar and gesture swipe navigation system.
- Next, swipe up on the app card to completely close Survival or tap Clear All to close all open apps.
- Finally, reopen the game to check if the issue has been resolved.
Below are the steps to close Survival Heroes on iOS devices:
To navigate on iPhone 8 or earlier, double-tap the physical Home button. On iPhone X and newer models, swipe up from the bottom of the screen or double-tap the virtual Home button. Then, swipe up on the app card to completely close Survival Heroes.
Lastly, open Survival Heroes to verify if the issue has been resolved.
Restart Your Phone
When encountering any mobile device issue, including trouble accessing Survival Heroes, consider restarting your smartphone. Despite unknown reasons behind the inability to access Survival Heroes, restarting your mobile device is recommended. Then, reopen the game to check if access is granted. This simple and easy-to-perform method may effectively resolve the issue.
Check Network Connectivity
Survival Heroes operates online, thus requiring a stable network connection for gameplay. Weak network connectivity could be the culprit behind the inability to access the game. Consider the following steps:
Toggle Wi-Fi or mobile data connection on/off.
- Enable/disable airplane mode.
- Switch between Wi-Fi and mobile data networks.
- Restart the router.
Try each of the steps above sequentially and see if the issue of unable to access Survival Heroes can be addressed using any of those methods.
Grant Phone Memory Access
Survival Heroes may not have been granted access to device memory, which could also be a cause of the issue. To grant permission to the game, follow these steps:
Step 1: Open Settings on your phone and select Apps.
Step 2: Then, tap on Survival Heroes from the list of installed apps on your phone.
Step 3: Finally, select Permissions > enable Storage.
Clear Survival Heroes Data and Cache
Similar to restarting the device, clearing Survival Heroes data and cache is also a lifesaver for many players. To do so, follow these steps:
Step 1: Open Settings on your phone and select Apps.
Step 2: Choose Survival Heroes from the list of installed apps on the device.
Step 3: Then, select Storage. Tap the Clear Data and Clear Cache buttons to remove these files from the device.
Step 4: Finally, reopen Survival Heroes to see if the issue persists.
Update the Game
Game updates often come with new features as well as bug fixes. Sometimes, the issue might stem from a glitch in the game. Check the Play Store or App Store for any latest game updates. If available, install it immediately. After installation, restart your device and launch the game. It's highly likely that the game will function normally again.
7. Uninstall and Reinstall Survival Heroes
Don't rule out the possibility of Survival Heroes files being corrupted leading to game errors. Therefore, the next step you can take is to uninstall and reinstall the game. This will provide you with a fresh installation, and the error might be resolved.
Download Link for Survival Heroes on Android and iPhone:
These are some easy troubleshooting methods for fixing the inability to access Survival Heroes game. Hopefully, one of these methods can help you get back into the game smoothly and enjoy exciting battles with friends.
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Additionally, if you're interested in the game Survival Heroes Gamota, you can also refer to how to download and install this game in the article below by Mytour.vn to experience it further.
