Resolving the Lumia Woes: Blue Screen and Melancholic Face Dilemma

Hello Admin! I'm using a Lumia 520, and I abruptly removed the battery without turning off the device first. Upon restarting, the screen turned blue with a sad face. Is there any way to fix this issue?

Hello there, it's regrettable that your device is experiencing this issue. Even after multiple restarts and additional charging attempts, the blue screen and sad face persist. Let's perform a Hard Reset on your Lumia as follows:

Note: This will reset the device to its factory state, erasing all existing data.

Step 1: Press the '

Volume' button for about 7 seconds.

Step 2: Press the power button until the phone vibrates, then release the power button while still holding the 'Volume -' button until an exclamation mark (!) appears on the screen.

Step 3: Release the 'Volume -' button.

Step 4: Press the following buttons in sequence: 'Volume +' > 'Volume -' > Power > 'Volume -', and the device will restart to its factory state.

In this way, we have successfully restarted the device for normal use. If you've encountered the Nokia logo freeze on the screen, don't worry. Apply the Hard Reset method to resolve the issue, even if it's just stuck on the Nokia logo.

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