If your device experiences software issues, you can perform a factory reset to return it to its original state.
Note: Before performing a factory reset, you must delete the Gmail account on the device and back up necessary data (such as photos, contacts...).
To restore factory settings on Sony Xperia M5 Single Sim, follow these steps:
Step 1: Access Settings.

Step 2: Choose Backup & Reset.

Step 3: Select Factory Data Reset.

Step 4: Click on 'Erase internal storage' and press 'Reset phone'.

Step 5: Finally, press 'Erase everything'.

