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To protect user accounts, Shopee requires you to log in with your username/phone number/email and personal password. In case you accidentally forget/lose your account password, you can recover your Shopee password via the registered email or phone number. This will enable you to request Shopee to issue a new password without risking your account being locked after multiple failed login attempts due to forgotten passwords.
How to Retrieve Shopee Password on Computer, Phone
How to Retrieve Shopee Password
When forgetting your password, retrieve your Shopee account password via email or phone number with the assistance of computer devices, Android phones, and iOS. However, as the steps to recover Shopee passwords on computers and phones are quite similar, in this article, Mytour will guide you through the details on your phone. If using a computer, you can follow the same steps.
Step 1: Access the Shopee app on your phone. If Shopee is not installed on your device, you can click the link below to download.
- Download Shopee for Android
- Download Shopee for iPhone
Step 2: On the Shopee homepage, tap on 'me' at the bottom right corner of the screen, then select 'log in'
Step 3: On the Shopee login screen, tap 'forgot' to proceed to the Shopee password recovery interface.
Step 4: To retrieve your Shopee password, you can choose one of two ways to recover it via phone number or email. Specifically:
Method 1: How to Retrieve Shopee Password via Phone Number
Enter the personal phone number linked to your TikTok account, then click 'Next'. At this point, the screen will display a CAPTCHA code; enter the code shown on the screen into the blank field and click 'Agree'.
A verification code will be sent via SMS to your phone number. Simply enter the received code and click 'Next' to proceed to the password reset step. Finally, just enter a new Shopee password, click agree to reset your Shopee password.
Method 2: Guide to Reset Shopee Password via Email
In the Shopee password recovery interface, enter the email associated with your Shopee account. A CAPTCHA code will be displayed on the screen; input the code into the designated field and click 'agree' to proceed. Subsequently, an email containing a verification link will be sent to your email address. Open your personal email and reset your password through the link provided by Shopee.
Step 5: After resetting your Shopee password, you can log in to Shopee using your new username and password and explore the features of this online shopping application.
Note:
- If retrieving your Shopee password from a computer, access the website Shopee.vn from your web browser, click on 'login' => 'forgot' to reset your password following the instructions above.
- Shopee passwords must be 8-16 characters long, including 1 uppercase letter and 1 lowercase letter.
Here are the details on how to retrieve your Shopee password via computer, phone for regular accounts. If you want to recover your Shopee Pay password, you can refer to our next article.
If you've entered the Shopee password incorrectly multiple times and your account is locked, you can contact the Shopee phone number customer service hotline for direct assistance from Shopee.
