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When withdrawing money at an ATM, many customers encounter the problem of having their BIDV card swallowed. At this point, users feel confused because they don't know how to recover a swallowed BIDV ATM card. With the solution below, readers won't have to worry when faced with the situation of an ATM swallowing their card anymore.
Understanding what happens when a BIDV ATM card gets swallowed and how to retrieve it
1. What is a BIDV bank ATM card?.
2. Why do users often have their cards swallowed by ATMs?.
3. How to handle a swallowed ATM card.
Understanding what happens when a BIDV ATM card gets swallowed and how to retrieve it
1. What is a BIDV bank ATM card?
BIDV bank ATM cards come in various types and are widely used nowadays due to useful features such as withdrawing money at ATMs, paying bills, transferring money, etc., both domestically and internationally. BIDV bank currently issues common types of cards such as international debit cards, international credit cards, and domestic debit cards.
+) International debit cards include: BIDV MasterCard Young Plus, BIDV MasterCard Vietravel Debit, BIDV MasterCard Ready, BIDV MasterCard Platinum Debit, and BIDV MasterCard Premier.
+) International credit cards: Visa Smile, Visa Infinite, Visa Flexi, Vietravel Standard, and MasterCard Platinum,...
2. Why do users often have their cards swallowed by ATMs?
+) Entering the wrong PIN too many times
Typically, according to regulations, banks only allow users to enter their PIN at an ATM a maximum of 3 times, including BIDV. If you happen to forget your password and enter it for the third time, the BIDV ATM will automatically swallow or lock your card.
+) Failure to retrieve the card within the specified time frame
When you finish a transaction at an ATM but fail to retrieve your card within the allowed time, which is typically 15 to 30 seconds, the ATM may swallow your card.
+) ATM malfunctions or errors
In some cases, ATM technical malfunctions may lead to the card being swallowed. However, at locations with ATMs, if the cash dispenser is faulty, there is usually a notice posted to advise customers to avoid complications. Many people, due to negligence, still proceed with transactions, resulting in the ATM swallowing their cards.
There are various reasons why BIDV ATMs swallow cards.
3. How to handle a swallowed ATM card
When faced with the situation of a BIDV ATM swallowing your card, not everyone remains calm to resolve the issue, especially if the user has a significant amount of money in their account. If this happens, customers should not panic because their funds are still guaranteed to be safe. To retrieve a swallowed BIDV ATM card, customers can follow these steps:
+) When withdrawing money at an ATM and the card gets swallowed, first ensure that the card is not stuck in the slot by carefully observing the ATM slot
+) If you have observed and checked carefully but still cannot find the card, do not rush to leave the ATM location. Instead, wait for the next person to conduct a transaction. If they succeed, it means the ATM has swallowed the card inside.
+) In the event that you transact during business hours at an ATM near a bank, you can seek assistance from the staff there.
+) However, if you withdraw money at another bank's ATM outside of business hours, immediately call the BIDV bank hotline at (19009247) to report the situation and request an account lock for safety in case the ATM dispenses the card.
+) Then, bring your ID card to the nearest BIDV bank branch managing the swallowed ATM card to retrieve it. The card retrieval process takes approximately 1 day to 1 week.
Understanding the reasons behind ATM card swallowing helps customers prevent risks. However, even in the event of an ATM swallowing your card, it's important to remain calm to handle the situation promptly. Additionally, customers need to know which banks' ATMs BIDV cards can withdraw money from? to facilitate financial transactions and avoid unfortunate incidents. Apart from card swallowing, losing BIDV ATM cards also occurs frequently. To best address and handle lost BIDV ATM cards, ensuring the safety of the funds inside, individuals should contact the bank to block the card.
