SHB Hotline | Free 24/7 Customer Support

All banks nowadays have hotline numbers to assist customers 24/7 with various issues. So what is the hotline number for SHB customer support, how many numbers are there, and when do they operate? Let's find out together.

SHB Customer Support Hotline 24/7

Currently, customers can contact SHB's customer support hotline 24/7 via two numbers: *6688 and 1800-588-856. Among these, *6688 is a new hotline added in September 2020 with fewer digits, making it easier to remember and convenient for communication in any situation.

These numbers help customers easily resolve any inquiries and obtain information about SHB's products, services, and promotional programs, while also providing timely support in emergencies such as reporting lost cards or passbooks. This is part of SHB's efforts to enhance service quality and customer experience.

SHB Nationwide Hotline Numbers

Apart from the 24/7 customer support hotlines mentioned above, SHB also has hotlines at branches across the country to serve customers in each region. Below is a list of main hotline numbers at some SHB branches:

Note: The customer support hotlines mentioned above are the main hotlines in some areas nationwide. In each province, this bank may have multiple branches, each with its own hotline. However, customers can call the 24/7 hotlines listed above from anywhere. Additionally, please visit SHB's official website for the most accurate information.

Functions of SHB Bank Hotline 

The bank's hotline plays a crucial role in providing support and information to customers. Below are some key functions of the SHB hotline:

• Answering and resolving any inquiries from customers regarding SHB's services, products, and promotional programs.
• The SHB customer support hotline provides detailed information and guidance on the bank's procedures, conditions, and regulations.
• Assisting customers in situations such as transaction issues, reporting lost cards/ passbooks, etc.
• Supporting customers in using services such as Internet Banking, Mobile Banking.
• Receiving feedback and suggestions from customers regarding service quality, products; receiving and handling complaints from customers.
• Updating account information, balances, transaction history for customers (Customers will need to confirm information with customer service representatives).

These functions help SHB maintain a good relationship with customers while enhancing service quality and customer experience.

Notes When Calling SHB Helpline

When calling the bank's hotline, customers should note the following to ensure smooth and quick calls:

• Prepare personal information and transaction details, such as card number, account number, registered phone number, etc., when requested.
• Choose a calling time within the customer service team's working hours.
• Be aware of call charges (if any) to avoid unexpected costs. For example, the hotline number *6688 has a charge of 1.136 dong/minute (charges may vary depending on the bank's policy at different times).
• Ask questions clearly and specifically to receive accurate answers from hotline staff.

Working Hours of SHB Customer Support Hotline

When dialing the SHB hotline, customers should also note the operating hours of the hotline. With the 24/7 hotline number like *6688, customers can contact at any time of the day, any day of the week (including holidays and festivals). However, for regular customer service hotline numbers, they only operate during specific hours. You can directly contact the bank through the 24/7 hotline number or visit the SHB website for more detailed information.

With the information provided above, hopefully, you now know the SHB hotline number to address any complaints. The 24/7 customer service team is enthusiastic and attentive. This is the most convenient contact information when you need assistance with anything related to your account, transactions, or information. Wishing you the most useful information.