Numerous Genshin Impact players express dissatisfaction with Shenhe's character design, labeling it as unappealing and even offensive.
Following miHoYo's announcement of the new characters Shenhe and Yun Jin, both received positive feedback from Travelers. Shenhe and Yun Jin quickly became top trends on various social media platforms such as Twitter, HoYoLab, and sparked lively discussions on Facebook. However, in the Genshin Impact community in China, Shenhe faced mixed opinions. Some find the character overly sexy and offensive, a sentiment echoed by some international players.

On Bilibili, many users strongly criticize miHoYo for Shenhe's character design, particularly focusing on her outfit, deemed excessively sexy and confusing with only the upper part being covered. Shenhe's attire is consequently criticized as inappropriate for a 12+ rated game like Genshin Impact.
Not only on Bilibili but players from Vietnam and internationally also voice concerns about this character's design. Similar to the aforementioned sentiments, the majority think Shenhe's outfit is too revealing. Some fans even took it upon themselves to add an extra layer to the costume, aiming for a more polished and aesthetically pleasing look.

It's not just the outfit; Shenhe's hair also becomes a contentious topic among players. Shortly after Shenhe's official announcement, the 3D in-game model and character skills were leaked. Many players expressed disappointment as Shenhe's hair didn't flow and appear as voluminous as the 2D version.

In the final character design, Shenhe sports a braided hairstyle behind her, differing from the long, loosely tied model leaked earlier. A significant number of fans remain loyal to Shenhe's previous hairstyle, sparking heated debates about the character's appearance.

miHoYo's 'nerfing' of the character's 3D model has occurred multiple times, notable examples being Albedo's hair and Arataki Itto's physique. Recently, players argue that miHoYo is excessively relying on these 'nerfs.' Whether the game will make adjustments to appease fans in the future remains uncertain.