Buzz
Shopee Express is Shopee's delivery service, a popular e-commerce platform in Vietnam and internationally. This service helps users send and receive items quickly and conveniently. Below, Mytour will guide you on how to track order numbers, follow up, check, contact customer service, and Shopee Express locations to make it easier for everyone to track their own orders!
What is Shopee Express?
Shopee Express, also known as Shopee Xpress or ShopeeXpress, is Shopee's delivery service. It is responsible for handling and processing orders on the Shopee platform for major cities in Vietnam such as Ho Chi Minh City and Hanoi. Similar to Lazada Express - LEX VN by Lazada, Shopee Express provides shipping services.
Shopee Express delivery service guarantees delivery within 24 hours after a successful pickup. This timeframe applies to orders placed and delivered in Ho Chi Minh City and Hanoi.
Below is the contact information for Shopee Express:
- Hotline: 1900 1221
- Website: https://spx.vn/
- Delivery Hours: Monday to Sunday.
- Collection Postman: Available.
Compilation of Shopee Express Services
Shopee offers various services ranging from E-commerce, food delivery,... Additionally, there's Shopee Express. Let's explore Shopee Express and its services:
- SPX Pickup Service
This service is designed to provide convenience to users. You can choose the pickup date according to your needs. Moreover, the service ensures that drivers will pick up orders on time and support picking up multiple types of orders in one go, maximizing convenience for users.
- Cash on Delivery Service
Shopee Express' Cash on Delivery (COD) service is provided free of charge for Standard Orders (with a value below 20,000,000 VND, excluding VAT) and Express Orders (with a value below 3,000,000 VND, excluding VAT).
Additionally, the transfer of COD funds is also free of charge. Settlement and sender fund transfers are conducted on Mondays, Wednesdays, and Fridays weekly.
- Goods Insurance Service
Shopee Express' goods insurance service has the following fee structure:
Goods value (excluding VAT) less than or equal to 3,000,000 VND: Goods insurance fee is included in the postal service fee. The maximum compensation is 100% of the goods value, but not exceeding 20,000,000 VND.Goods value (excluding VAT) greater than 3,000,000 VND: The goods insurance service fee is 0.5% of the goods value. However, the goods value used to calculate the maximum fee is capped at 20,000,000 VND. The maximum compensation is 100% of the goods value.Return Policy:The return fee is 50% of the original delivery fee. The return process takes 5 to 10 business days from the date of the last unsuccessful delivery attempt.
Shopee Express Delivery Service Pricing
With competition from many delivery services today, can Shopee compete with other well-established units? Let's explore how much the delivery service fees of Shopee Express are.
Standard Pricing Table
Note:
- Fees may vary depending on actual operations.
- Pick-up and delivery times apply to weekdays from Monday to Sunday, excluding holidays. For deliveries to district - commune areas, an additional working day is required for delivery.
- Local orders are those with delivery and shipping addresses in the same region.
- Inter-regional orders are those with delivery and shipping addresses in different regions.
Express Service Pricing Table
| Khoảng cách (km) | Giá cước (VNĐ/đơn hàng) | Thời điểm giao hàng (tính từ lúc lấy hàng) |
| 0km đến 3km | 17.000 | Giao 01 - 02 giờ |
| 1km tiếp theo | 5.000 | Giao 01 - 02 giờ |
Note:
- COD collection service is free for Standard Orders (with a value of under 20,000,000 VND, excluding VAT) and Express Orders (with a value of under 3,000,000 VND, excluding VAT).
- Transfer of collected funds is free of charge.
- Settlement and transfer of funds to the Sender take place on Mondays, Wednesdays, and Fridays.
Quick Lookup of Shopee Express Order, Tracking Code
Order tracking and tracking codes are of interest to both sellers and buyers. Currently, you can check information about the processing and tracking code of Shopee Express in various ways:
Lookup on Website
To track Shopee Express shipment information, you can follow these steps:
Step 1: Visit the website https://spx.vn/#/.
Step 2: Enter the Shopee Express tracking code (Shopee Express Tracking code) into the corresponding field. You can find this code in the shipping information section of your order on Shopee.
Step 3: Click on the 'Track Journey' button to query information about the status and processing of your shipment by Shopee Express VN. If the order is not found, you will receive a notification stating 'No relevant results found'.
With the above steps, you can easily track Shopee Express shipment information convenientlyContact Shopee Express Hotline
In case you need support and advice from the Shopee Express hotline, you can contact them through the following channels:
- Shopee Express Hotline: 1900 1221
- Contact Form or Complaints: You can access the link here to fill in contact information or complaints.
- Call Center: You can also call the Shopee Express Support and Complaints Center.
- Working Hours: The Shopee Express support and complaints hotline operates 24/7 from Monday to Sunday.
For international orders on Shopee, the processing and tracking of shipment codes may vary depending on the package location, including being overseas and in Vietnam. However, you can easily track the shipment status directly on the Shopee app for specific information about processing and delivery.
List of Shopee Express Post Offices
In addition to home delivery and pick-up, Shopee also supports users to go to post offices. Here is a list of Shopee Express post offices.
Check out the list of Shopee Express post offices at the link below:
Convenient Guide to Contact Shopee Express Hotline
In some cases, sellers and buyers need to contact the hotline to resolve issues quickly. To get in touch with the Shopee Express hotline, you can follow these methods:
Call the Shopee Express Hotline
To contact the Shopee Express hotline, you can dial 1900 1221. Please note that the fee for this call is 1,000 VND/minute. The Shopee customer service hotline operates from 6:00 AM to 1:00 AM the next day, every day of the week, except for holidays or Tet holidays, when the support hours are from 8:00 AM to 5:00 PM.
Chat with Shopee Detective
To access 24/7 automated online support from Shopee's help system, you can use the Shopee App and go to Me, then select Chat with Shopee. Here, you can enter or select the content you need help with to receive assistance from Shopee.
Email Shopee Express Customer Support Center
To send feedback to Shopee's Customer Support Center (CSKH), you can use the request assistance form. After submitting your request, Shopee's CSKH team will contact you via email within 24 hours of receiving the request.
Interact with Shopee Staff
To directly interact with Shopee support staff, you can use the Shopee App. Go to Me, then select Chat with Shopee, then select Support Staff and enter the content you need help with. You will receive assistance from Shopee support staff from 6:00 AM to 1:00 AM the next day, every day of the week, except for holidays/Tet holidays from 8:00 AM to 5:00 PM.
Note: The time for Shopee Express Customer Support to receive and process customer assistance requests may vary depending on the specific request:
- Requests for advice and information will receive an immediate response.
- Support requests requiring processing by related departments will receive a response within 1-2 business days.
- Complaint requests will receive a response within 3-5 business days.
These are estimated times to ensure that your request is handled thoroughly and responded to effectively.
Frequently Asked Questions
In addition to general inquiries about Shopee Express services, many people also have some common questions. Here are some frequently asked questions about Shopee Express delivery services:
How long does Shopee Express delivery usually take?
Shopee Express typically delivers until 9:30 PM, depending on the area and delivery staff coordination. Delivery times may vary depending on the delivery address and whether it is in the same province or a different province from the shop/warehouse:
- For orders within the same province, delivery is usually made on the same day and at the latest by the next day.
- For orders to different provinces, delivery usually takes place within 3-5 days, depending on the delivery address.
Does Shopee Express deliver on Sundays?
NO, Shopee Express delivers from Monday to Saturday. During this time, the courier will make deliveries to customers. However, on Sundays and public holidays, Shopee Express will temporarily suspend delivery operations. Deliveries during these days will be postponed and resume on the next working day.
This article has provided guidance on tracking shipment codes, contacting the hotline, and Shopee Express branches. Hopefully, this shared information will be helpful to everyone. We hope you have a better understanding of the shipping unit and its services from Shopee Express!
