Simplest Fixes for Facebook Not Reading Comments Error

Many users have reported being unable to view comments on Facebook, such as:

- 'Clicking 'View more comments' but comments don't show up.'
- 'I can't see previous comments.'
- 'Although there are 10 comments, I can only see 4.'

Troubleshooting Facebook's Comment Display Issue

Fixes for Facebook Comment Display Error

I - Why Can't I See Comments on Facebook?

It can be quite frustrating when you can't view Facebook comments as it hinders one of the platform's main purposes, which is interaction and connection with others. The Facebook comment reading error can stem from various reasons, such as:
- Poor network connection preventing you from commenting and viewing comments on Facebook.
- Posts being deleted, thus preventing you from reading the comments.
- The original poster switching the post from public to private or hiding it from you.
- Facebook's cache memory related to comments not displaying.
- Temporary glitches in Facebook servers.
- Facebook app malfunctions.

II - How to Fix Comment Reading Error on Facebook

1. Refresh the App

The first thing to do to address the issue is to refresh the app. Sometimes, the app might be running in the background for an extended period, causing it to not update the feed, thus preventing you from reading comments. Simply swipe down on the feed to refresh the Facebook app. If refreshing the app doesn't resolve the issue, stay calm and proceed to the next solutions.

2. Force Close the App

Mytour recommends the next step is to force close and reopen Facebook. This method is simple yet effective in resolving Facebook issues, including the error of not being able to view comments on Facebook.

To force close the Facebook app on Android, tap the small square icon (or 3 horizontal lines icon) at the bottom corner of the screen. If your Android phone supports gesture navigation, simply swipe from the bottom edge of the screen to open the interface of open apps. Then, tap on Close all or swipe the Facebook app card upwards to close the app.

For iPhone, follow these steps:
- On iPhones without a physical Home button, swipe from the bottom edge of the screen to open the multitasking window. Then, swipe the app card upwards.
- On iPhones with a physical Home button, press the Home button twice to open the multitasking window. Then, swipe the app card upwards.

3. Check Network Connection

One common reason for Facebook comments not loading is poor network connection. Therefore, ensure that you are using a strong and reliable Wi-Fi or mobile data network to load your Facebook comments. You can visit other pages to check the quality of your internet connection.

Additionally, some users have reported being able to view comments using mobile data but not Wi-Fi, and vice versa. Therefore, you can switch between Wi-Fi and mobile data networks or try toggling Wi-Fi/mobile data on and off on your device several times.

4. Log out and log back into your account

Although it may seem unrelated, logging out and logging back into your account can sometimes resolve various issues you encounter on Facebook. So, it's worth giving this method a try. After logging out of your Facebook account, log back in after a few minutes and check if the issue has been resolved.

Additionally, if possible, try logging into your Facebook account from different devices. For example, if you can't view comments on the Facebook app for iOS, you can try logging into your account on your computer to see if the comments are displayed there.

5. Clear Facebook Cache Memory

If data stored in the Facebook app's cache memory is outdated or corrupted, it can lead to the issue of not being able to read comments on Facebook. Additionally, the cache memory can slow down your device. Therefore, you can clear the cache memory to resolve the issue:

5.1. Clear Facebook Cache on Android

Step 1: Open Settings > Apps or App Management (depending on your Android device).
Step 2: Select Facebook from the list of installed apps on your device.
Step 3: Tap on the Clear Cache and Clear Data buttons, then select OK to confirm the action.

5.2. Clear Facebook Cache on iPhone

The iPhone automatically clears the app's cache memory, so you don't need to manually clear data. However, if there's still a lot of cache or junk files in Facebook, you may notice their storage in Settings > General > Storage. The best way to clear Facebook cache on iPhone is to uninstall and reinstall the app. Alternatively, you can also clear your phone's browser data in the Facebook app on iPhone with the following steps:

Step 1: Open Facebook on iPhone and tap the Menu button (3 horizontal lines icon) located at the bottom right corner of the screen.
Step 2: Next, select Settings & Privacy > Settings. Then, find the Media and Contacts section, and tap on Browser.

Step 3: Then, clear cookies and cache by tapping on the Clear button.

6. Update, Delete, and Reinstall Facebook

You might be too busy and not paying attention to all the app updates you receive on your iPhone or Android. Starting from when you encounter this FB issue, go to the App Store or Play Store to check if any new Facebook updates are available. If so, update your app. Hopefully, this will help you resolve the issue you're facing.

However, if updating the app still doesn't allow you to read comments on Facebook as usual, try a stronger measure, which is to uninstall and reinstall the app. This way, all files associated with the app will be completely removed. Then, reinstall the latest version from the app store. Download the latest version of Facebook here.

- Download Facebook for Android
- Download Facebook for iPhone

Additionally, you may fall into the following 2 scenarios where you can't do anything else to read comments on Facebook:

- Can't read comments on Facebook from a particular friend: This could be because that person deleted the post or changed the post from public mode to only showing to specific friends or not showing to certain friends including you.
- Can't read comments on a fan page, shop: The fan page or shop may have set the comment hiding mode to prevent competitors from accessing their customers. In that case, you can't read others' comments while still seeing the displayed comment count.

If you can't resolve it on your own, you can try contacting the Facebook hotline. Facebook support staff at the hotline will help you fix this issue;

The article has provided you with the reasons and solutions for Facebook's comment reading error, as well as two scenarios where you can't apply any method to view Facebook comments. Consider your situation to come up with the appropriate solution. Additionally, if you encounter Facebook auto logout issues, you can refer to How to fix Facebook auto logout here.

Hiding comments and likes has become common recently, allowing you to easily protect your privacy. Hiding the number of likes on Facebook is very simple, you can refer to the previous article to learn how to hide likes easily.

• Read more: How to hide the number of likes on Facebook