Buzz
1. How many years is a Sony TV under warranty?
According to the latest information on the official website of Sony Vietnam, the warranty period for genuine Sony TVs is 24 months. Accessories such as remote controls, power adapters, etc., have a warranty period of 12 months (1/2 of the product warranty period).
The warranty period for Sony TVs and accompanying accessories (accessories usually do not have separate warranty papers) will be calculated as follows:
- From the activation date of the warranty for TVs activated electronically
If the TV has not been activated for electronic warranty, the warranty period will be calculated from the purchase date on the TV receipt, but must not exceed 06 months from the expiration date of the warranty announced on the Sony Electronics Vietnam warranty lookup website (each Sony genuine TV product line is guaranteed for a certain period, for example, the Sony A80L TV line was only produced in 2023, so the warranty period for all TVs in this line is only up to June 2026).
In case the TV has not been activated for electronic warranty, and there is also no purchase receipt, the warranty expiration date will be the expiration date of the warranty announced on the Sony Electronics Vietnam warranty lookup website.
Note: Each TV may come with its own warranty policies, you should carefully read the information on the purchase receipt for clarity.
2. Guide to activate Sony TV warranty
To avoid confusion in determining whether a Sony TV product is still under warranty or not, when purchasing a new Sony TV, the buyer should perform Sony TV warranty activation using one of the following methods:
Method 1: Request the seller (store, dealer, supermarket) to activate the warranty
Method 2: Call the Sony warranty center at 1800 588 885, provide complete information including Product Name, Serial Number, Purchase Receipt for the operators to activate it for you
Method 3: Send an Email to activate Sony TV electronic warranty at the following address https://web.sony-asia.com/vn/contact-us/?toe=#contactform
3. Checking Sony TV warranty
To check Sony TV warranty at your home whether it is still valid or not, you can do it in 2 ways:
Method 1: Check Sony TV warranty via text message
You compose a message according to the format:
Warranty[khoảng trắng]Product model[khoảng trắng]serial number (7 digits)
EG: For example, if your TV is a Sony A80L with a 55-inch screen size (model code is 55A80L), and the serial number is 1234567, then you compose the message like this: Warranty 55A80L 1234567
Send to number 8088 (note: each message incurs a fee of 1,000 VND)
Method 2: Check Sony TV warranty on the website https://baohanhdientu.sony.com.vn/tracuu
Here, you enter all the information of your TV as instructed on the website and click search. The system will return data about the warranty period of the Sony TV you are using, whether it is still valid or has expired.
4. Register Sony TV warranty at home
If your Sony TV encounters issues, you can register Sony TV warranty at home by filling out the 'Register Home Service' form at the address https://web.sony-asia.com/vn/book-service/?cookies_consent=TTTT
After receiving the registration information for Sony TV warranty at home, the Sony warranty center will contact you to confirm the information and schedule a visit to inspect the Sony TV.
5. Is Sony TV warranty free of charge?
Checking Sony TV warranty for official warranty coverage is free. However, if the Sony TV is damaged, whether it is under warranty or not, charges may apply depending on the nature of the issue.
Typically, damages caused by natural disasters (lightning strikes, floods, etc.) are not covered by warranty and will incur repair fees. After inspecting the product, the technician will provide you with detailed information on repair costs, or it may be covered free of charge.
For cases where the Sony TV is damaged and needs to be taken to the factory, the warranty center will contact you if the total cost (labor + parts + VAT) exceeds 500,000 VND or if there is a request for a quote in advance.
To track the repair progress of your Sony TV, you can visit https://web.sony-asia.com/vn/track-repair/, enter your phone number or repair ticket number (provided by the technician when picking up the TV for inspection at the factory).
6. Sony TV warranty hotline number, warranty center address
To contact for Sony TV warranty, users can contact the Customer Information Center at 1800 588 885 (free) or 1900 561 561.
Currently, Sony has a dense system of Sony TV warranty centers located in provinces and cities nationwide. To find the address of the nearest Sony TV warranty center to your residence, you can visit Sony TV warranty center address, enter your address to search easily.
For example, if you live in Hanoi, just enter 'Hanoi' in the search box and click Search, then the list of nearby warranty centers will be fully displayed.
Above are all the latest issues related to Sony TV warranty in 2024. Hopefully, you have gained useful information to address issues related to your Sony TV warranty.
