Buzz
To thoroughly implement and concretize the Party's direction, viewpoint, and policies on citizen reception work, the National Assembly has passed the Citizen Reception Law. This is the basis for innovation and improvement in actual citizen reception activities.
The content of the 2013 Citizen Reception Law, number 42/2013/QH13, and the latest guiding decree on Citizen Reception Law
1. Structure of the Citizen Reception Law.
2. Main Content of the Citizen Reception Law.
* Download the latest Citizen Reception Law HERE
1. Structure of the Citizen Reception Law
The 2013 Citizen Reception Law consists of: 9 Chapters with a total of 36 Articles, namely:
- Chapter I: General provisions (from Article 1 - Article 6)
- Chapter II: Rights and obligations of complainants, accusers, petitioners, and reflectors; responsibilities of citizen reception personnel (from Article 7 - Article 9).
- Chapter III: Citizen reception at Central Citizen Reception Office, Provincial Citizen Reception Office, District Citizen Reception Office; citizen reception at commune level (from Article 10 - Article 15).
- Chapter IV: Citizen reception at state administrative agencies; at People's Courts, People's Procuracies, State Audit (from Article 16 - Article 19)
- Chapter V: Citizen reception by agencies of the National Assembly, National Assembly deputies, People's Councils, and People's Council deputies at all levels (from Article 20 - Article 23)
- Chapter VI: Citizen reception activities of agencies, organizations, units, and individuals (from Article 24 - Article 28)
- Chapter VII: Responsibilities for receiving and handling cases where multiple individuals complain, accuse, petition, or reflect on the same issue (from Article 29 - Article 32)
- Chapter VIII: Conditions to ensure citizen reception activities (from Article 33 - Article 34)
- Chapter IX: Provisions on enforcement (Article 35 - Article 36)
The structure of the 2023 Citizen Reception Law according to current legislation
2. Main content of the Citizen Reception Law
- The scope of regulation of the Citizen Reception Law includes:
+ Citizens' responsibilities, rights, and obligations of those who come to complain, accuse, reflect, petition.
+ The representation reception by agencies, organizations coming to complain, petition, reflect, reception of foreigners coming to complain, accuse, petition, reflect is carried out as for citizen reception.
- State agencies are responsible for organizing citizen reception at various levels within their scope, functions, and tasks.
- Besides, the law acknowledges the rights and obligations of citizens coming to file complaints, accusations, reflections, petitions: presenting the content to be complained, accused, reflected, petitioned; being guided, explained about related contents; other relevant rights.
- Alongside that, it is the responsibility of the receptionist, the head of the agency in citizen reception work:
+ Regarding attire: ensure neat, formal attire, wear official identification cards, badges
+ On demeanor, attitude: appropriate, respectful, attentive, receptive to public opinions, record reception content fully, accurately.
+ Explain, guide individuals coming to complain, reflect, petition, accuse
+ Directly handle, classify, transfer applications and submit them to competent authorities for processing
- Responsibilities for receiving and processing cases where multiple individuals complain, accuse, petition, reflect on the same issue
- Other related issues.
Thus, Mytour has introduced readers to the Citizen Reception Law. This also serves as the foundation for managing citizen reception activities of state agencies to ensure the rights and interests of citizens when dealing with state administrative agencies. Readers can also follow other legal documents that we have shared, such as the Whistleblower Protection Law or the Civil Procedure Law, the Complaint Law, etc., to gain more useful knowledge about the law.
