Buzz
Many users logging into Zalo on their computer or web have reported that the Zalo application does not display messages and cannot send messages. Meanwhile, Zalo on Android, iOS still displays normally.
Apart from Zalo app errors, the issue of Zalo messages not appearing on the computer screen may have various other causes. You can refer to resolve the issue effectively, making work easier.
However, besides errors within the Zalo application, the issue of Zalo messages not appearing on the computer screen can be due to various other reasons. You can refer to resolve the issue effectively, making work easier.
1. Zalo PC unable to send or receive messages due to network issues
When the network is unstable or unavailable, everything requiring network connection cannot be accessed. Zalo is also affected, not only unable to send messages but also unable to access Zalo when there is no network.
Solution: You need to check the network connection to ensure it is connected to the computer. If there is no Wi-Fi or wired network available and you urgently need to access Zalo PC, you can use 3G or 4G network from your phone.
2. Due to software conflicts
Software conflicts can also cause Zalo to encounter errors, unable to send or receive messages. This situation often occurs due to installing too many software or having some software containing harmful viruses.
Resolution: You restart your computer.
Zalo PC, Zalo Web encounter errors unable to send/receive messages
3. Due to Zalo PC version error
Because you are installing and using an outdated version of Zalo, it is no longer compatible.
Resolution: You should download and install the latest Zalo PC version on your computer.
4. Message error containing unsupported files
Zalo is a chat application that supports users to send text messages, images, and certain file types (Image files, compressed files, Word files, Excel files, PDF files, etc.). If you send a file in a format not supported by Zalo, that message will not be sent.
Resolution: You need to check the file format to see if they are supported by Zalo for sending. If not supported, you need to convert the format to a supported Zalo file format.
5. Zalo account blocked error
A blocked Zalo account is also a reason why Zalo cannot send messages. Although this cause rarely occurs, it is not nonexistent.
To resolve this issue, if you encounter message blocking on Zalo, the only recourse is if the blocker initiates contact with you first. If you intend to send messages on Zalo, reach out to the blocker to have them unblock you, or consider creating a new account and messaging them from there.
System server errors are considered the primary reason for message reception or sending failures on Zalo.
To rectify this, simply wait until the Zalo system resolves the server issue.
6. Server System Error
We hope that by sharing the causes and solutions to sending and receiving message errors on Zalo PC and Zalo Web, you can effectively troubleshoot, send, and receive messages efficiently, ensuring smooth workflow without interruptions.
Message reception issues aren't limited to Zalo PC and Zalo Web; occasionally, you might encounter problems receiving messages on your mobile Zalo app. If you're currently using Zalo on your phone, bookmark this article to understand the causes and solutions for seamless Zalo usage. Sometimes, you might even forget your Zalo password. Don't worry; follow the instructions below to recover your Zalo password.
- Learn more: How to fix message sending issues on Zalo
- Learn more: How to recover your Zalo password
