Buzz
1. Canceling Orders on TikTok Shop
Before proceeding to cancel orders on TikTok Shop, ensure your order has not been dispatched. Here are the steps to cancel orders:
Step 1: Firstly, on the TikTok interface, select the Profile section => Then, at the top right corner of the screen, tap on the 3 horizontal lines icon => Here, click on the Settings and Privacy option.
Step 2: Next, proceed to the Orders section and you will find the status of your orders. Click on the order status section and choose the order you wish to cancel.
Step 3: Then, click on the Cancel button to initiate the order cancellation process on TikTok Shop => Select the reason for canceling the order => Finally, hit Submit to confirm.
Step 4: At this point, TikTok Shop will receive your order cancellation request and proceed to cancel the order in the system. If the cancellation is successful, you will receive a notification as shown below.
In case you are unable to cancel an order on TikTok Shop, it means the order has already been packaged and sent to the shipping carrier or is in the process of delivery. In this situation, you can only proceed as follows:
- - Contact the shop via messages on the TikTok Shop app, explain the reason you want to cancel the order, and request cancellation. - Contact the delivery service provider to return the item to the shop.
Note: You should only resort to this method in unavoidable circumstances. Otherwise, you may be blacklisted by shops and lose the ability to make purchases on TikTok Shop.
Here is the detailed guide on how to cancel orders on TikTok Shop. Hopefully, with the information provided here, you will be able to successfully complete the process. If you find this information helpful, feel free to share it with those around you.
