Top 10 Things You Need to Know About Online Public Services in Vietnam

Online public services are progressively enhanced with each level. At Level 2, you can expect the following:

• Access to information similar to Level 1 services.
• Ability to download forms and declarations needed to complete your application.
• Once your application is complete, you must submit it either in person at the relevant office or by postal mail to the service provider.

Level 2 services also offer attached documents, helping to reduce incomplete submissions and save time for both parties.

Level 3 Online Public Service is being rapidly implemented across various ministries and local authorities. This service provides convenience to users by offering:

• Services similar to those provided at Level 2.
• Ability to fill out and submit forms directly to the service-providing agency or organization.
• All transactions during the application process and service delivery are completed entirely online.
• Fee payments (if applicable) and receipt of results can be done directly at the agency or organization providing the service.

Level 3 services are currently widely used, saving time for users by eliminating the need to wait at government offices.

Level 4 Online Public Service is the most convenient option currently available. Users can complete all transactions entirely online:

• Access services available at Level 3.
• Make online payments for fees.
• Receive results online or have them sent by postal mail.

To use online public services, follow these steps:

1. Create an account if this is your first time using online public services, or log in if you already have an account. Account creation is required for Level 3 services and above. You'll register with your email and provide the necessary details. If you already have an account, simply log in to submit applications or track your progress.
2. Update your organization information.
3. Submit your application request: Select the service you wish to use, create your application, fill in the required details, and submit.
4. Track your application: To check the status of your application, log into the system or check for any additional requests. All updates from authorities will be sent to your registered email.

According to Decree No. 43/2011/ND-CP, the following entities will implement online public services:

• Ministries, Government agencies, General Departments, and equivalent organizations.
• Provincial People's Committees, and specialized agencies under these authorities.
• District, town, or city-level People's Committees.
• Organizations or individuals providing information through government portals.
• Other state organizations voluntarily participating.

This means that not only government bodies but also private entities can offer these services under specific conditions.

Online public services were officially regulated by the government through Decree No. 43 in 2011, and have been in operation for nearly six years. A significant number of public services have been made available online, offering efficient access to individuals and organizations. As of April 2017, the Department of Informatics reported significant progress in delivering these services, especially in localities. In March 2017, 18 out of 22 ministries and government agencies offered 557 Level 3 services and 295 Level 4 services. All 63 provinces and cities had implemented over 10,000 Level 3 services and more than 1,000 Level 4 services.

Public services, or administrative services, are those related to the enforcement of laws and are non-profit activities carried out by government agencies or authorized organizations. These agencies have the authority to issue legal documents for individuals and organizations in specific fields. In the past, you would have to visit government offices such as the People's Committees or Customs offices in person to access these services. However, with the government's efforts to create a more efficient and convenient working environment for citizens, online public services are now being implemented, allowing all processes to be carried out online. Citizens no longer need to visit the agencies in person.

Online public services are categorized into four levels. Level 1 services are quite basic and involve providing:

• Full information on processes and procedures
• Required documents
• Deadlines
• Fees and charges for the service

Thus, Level 1 is very straightforward, mainly focused on delivering information to citizens about the services they need.