Top 5 Telecom Providers Offering the Best Services Today

Vinaphone is a subsidiary of the Vietnam Posts and Telecommunications Group (VNPT), currently operating in mobile communications, providing services such as GSM, 3G, 4G, 5G, messaging, and more. It is one of the remaining telecom companies in Vietnam after fierce competition with both local and international firms.

With a forward-thinking strategy aligned with the global trends and the ongoing industrial revolution 4.0, VNPT has been transitioning from a traditional telecom provider to a digital service provider (DSP), becoming a dynamic economic group focused on developing innovative ICT products, services, and solutions that continue to create real value for life and contribute to the sustainable development of the Vietnamese economy. Through its extensive business, sales, and customer service network nationwide, VNPT VinaPhone plays a key role in VNPT's value chain.

• Services:
• Mobile Services
• Landline Services
• Internet Services
• MyTV Services
• ICT Services
• M2M Services

• Customer Support:
• The customer service system is well-organized, with service points in the North, Central, and South to address customer needs.

Gtel Mobile JSC, founded in July 2008, is a joint venture between GTEL Corporation and Russian telecommunications giant Vimpelcom. In April 2012, Vimpelcom transferred its entire stake to the Vietnamese side, making Gtel Mobile JSC a fully Vietnamese-owned telecom company and marking the start of a new phase of development in Vietnam's telecom market.

Gtel Mobile JSC provides mobile telecom services based on GSM/EDGE technology. To build its mobile network, Gtel Mobile has partnered with global technology leaders like Alcatel Lucent, Erion, Comverse, IBM, and others, ensuring its equipment is among the most advanced worldwide. Originally branded as BeelineVN, the brand transitioned to Gmobile in September 2012.

Gmobile (Beeline) has continually upgraded its services and refreshed its product offerings to ensure customer satisfaction. It also aims to become one of Vietnam's leading telecom companies, even though it entered the market after other major providers.

• Services:
• Domestic Roaming Services
• Basic Services
• Entertainment Services
• Messaging & Internet Services
• Always-Connected Services
• Account and Top-Up Services
• Premium Number Services
• Direct Premium Number Services

• Customer Support:
• Although the customer service system is still in its basic stages, it is capable of addressing most customer issues effectively.

The Military Industry and Telecom Group, commonly known as Viettel, is a Vietnamese telecom and technology conglomerate founded on June 1, 1989. Viettel is one of the fastest-growing telecom companies globally, known for its innovation, creativity, and dedication to customer satisfaction. Today, Viettel is one of the largest telecom providers worldwide and the biggest in Vietnam, operating in 12 countries.

Viettel's main sectors include telecommunications & IT services, telecom equipment manufacturing, defense industry, cybersecurity, and digital services. Viettel's standout product is its mobile network, Viettel Mobile. Its subsidiary, Viettel Telecom, currently holds the largest market share in Vietnam's telecom industry.

• Services:
• Music Services
• Utility Services
• Data-based Services
• News Services
• Mobile Internet
• Additional Support Services
• Newly Developed Services

• Customer Support:
• The customer service system is based on an IP-driven software platform, enabling multi-channel communication, strict call quality management, and significant cost reduction for businesses with multiple branches worldwide.
• There are currently 4 customer service centers in Hanoi, Ho Chi Minh City, Da Nang, and Hai Phong.

MobiFone is the first mobile network operator in Vietnam, founded on April 16, 1993, initially named Mobile Information Company (VMS). On December 1, 2014, MobiFone was restructured into MobiFone Telecommunications Corporation under the Ministry of Information and Communications. In November 2018, MobiFone transferred its ownership representation to the State Capital Management Committee.

MobiFone Telecommunications Corporation, originally known as the Vietnam Mobile Information Company, specializes in designing, building, and developing mobile networks and providing advanced, cutting-edge services in mobile telecommunications. MobiFone aims to deliver products and services that connect individuals, families, and businesses, creating an ecosystem to meet needs in everyday life, work, and education.

MobiFone is committed to accelerating digital transformation and building digital infrastructure and ecosystems for customers, partners, and society. It focuses on growing its core business areas: digital infrastructure (mobile data networks – 3G/4G/5G, Cloud infrastructure, fixed broadband), digital platforms, and business digital solutions (digital finance/payment, IoT, smart monitoring, cybersecurity, enterprise digital transformation services, etc.). It also provides digital content services such as education, healthcare, advertising, music, video, and OTT TV.

• Services:
• Internet & Data Services
• International Services
• Entertainment Services
• News Services
• Education Services
• Utility Services
• Other Services

• Customer Support:
• The customer service system is highly convenient through numerous stores. Customers can visit the nearest store for assistance with any issues. Store locations are available on the company’s website.
• The customer hotline is always ready to assist at 9090 (200 VND/min) or 18001090 (free of charge).

Vietnamobile is a rapidly growing mobile network in Vietnam, having officially launched its services to consumers in 2009. It offers both 2G and 3G services, while also focusing on rapidly developing 4G and innovative products.

In October 2016, Vietnamobile officially restructured its business model and became Vietnamobile Telecommunications Joint Stock Company, with two main shareholders: Hanoi Telecom Joint Stock Company and Hutchison Asia Telecom Group.

Vietnamobile continues to offer international-standard services through its extensive nationwide distribution network. With a mission to connect young people in Vietnam to the world through mobile internet, Vietnamobile aims to enhance knowledge and provide access to entertainment services like music and sports. The network helps young people integrate into a modern world conveniently and affordably.

• Services:
• Music Services
• Gaming Services
• Utility Services
• News Services
• Sports Services
• Messaging Services

• Customer Support:
• The network has service support points designated for specific services and locations, making it easy for customers to find solutions to their problems.