Buzz
Virtual call centers are developed to assist businesses in easily establishing a voice mailbox system on an IP platform. This allows customers to make high-quality calls at low costs. These virtual call centers are automatically configured, guiding callers to press keys and redirecting calls to the most appropriate department for quick issue resolution. Here are some highly-rated virtual call center services like CloudFone, WEBICO, and more for your reference.
Top Services for the Best Virtual Call Centers Today
Best Virtual Call Center Services in Vietnam
1. CloudFone
When it comes to the best virtual call center in Vietnam, CloudFone is a name that cannot be overlooked. By utilizing CloudFone, businesses can save on labor costs and efficiently reduce their workforce by 70%.
Features of CloudFone
- Security: This virtual call center boasts a high-security mode, preventing external intrusions effectively.
- Customer Loyalty Rules: Not only does it enable quick issue resolution for customers, but it also aids call center personnel in efficiently managing customer files and leaving an impression.
- Call Cost Management: CloudFone allows businesses to access data and limit call durations, minimizing the risk of cost leakage.
- Integrated Virtual Assistant: Automated calls based on predefined lists and content help optimize personnel costs and enhance the efficiency of call center employees.
- Mobile and Website Compatibility
- Unlimited Simultaneous Calls: Despite having a single headset, call center personnel can listen to and handle all customer calls simultaneously.
Virtual Call Center Pricing
2. WEBICO
WEBICO's Cloud IP PBX virtual call center service is widely adopted by businesses and companies to direct customers to the appropriate department, optimizing cost savings for the company.
Features of WEBICO Virtual Call Center
- Call forwarding to the responsible department
- Automated greetings to customers when they call
- Call routing based on time
- Displaying the caller's phone number
- Call distribution
- Statistics, reports
- Recording and playback of recorded files
...
Usage Pricing
3. Vhost
Vhost stands out as the premier virtual call center service in Vietnam, developed on a modern IP platform, enabling businesses to make cost-effective calls. Through the V-PBX service, you can leverage existing analog phones or IP phones to access professional call center features, addressing all customer queries and issues.
Service prices range from 300,000 - 1,200,000 VND/month.
4. VIVAS
VIVAS is a well-known name for many businesses and companies seeking virtual call center services. Thanks to this virtual call center, businesses have three options: connecting with mobile networks, fixed networks, or a combination of both.
With the useful features of VIVAS, businesses can easily interact with customers through various communication channels such as email, phone, messages, etc. Additionally, VIVAS can handle multimedia channels, route requests to various applications, ensuring that businesses receive customer requests.
5. CMC
In addition to the mentioned services, CMC's virtual call center service is also popular and chosen for its useful features, reasonable usage costs, and meeting the business's quality needs. Besides providing internal voice services for branches domestically and internationally, reporting... at affordable prices. When using CMC, you'll receive dedicated and attentive support from the staff.
Service Pricing
Common Terms Used in the Virtual Call Center Field
1. VoIP virtual call center is a telephone system used over a virtual network with Internet protocols to make outbound calls. It supports connection numbers such as IP fixed numbers, analog phone fixed numbers, 1800, and 1900 numbers.
2. The 1900 number is for commercial and entertainment services. This number is standardized nationwide, with call charges and discounts for businesses.
3. The 1800 number is a toll-free calling number, suitable for businesses wishing to care for customers and provide technical support.
3. Fixed numbers are numbers that enable businesses to make local, interprovincial, and mobile calls, utilizing other value-added services.
5. Mobile call center uses mobile numbers as a solution to serve as a call center, supporting businesses in customer care and sales, improving customer answer rates, and minimizing call charges.
6. Auto Call (or CloudFone Assistant) is an automated calling solution by CloudFone based on predefined lists and content.
7. SMS Brandname, translated as brand name messages, is a service provided for businesses and organizations with a need for customer care and internal information through branded display messages.
Here is a list of the best virtual call center services in Vietnam. Refer to it to choose the virtual call center service that suits your usage needs and fits your budget the most.
Viettel Virtual Call Center has also been developed. You can call Viettel's call center to get advice and support in understanding this virtual call center service.
