Troubleshooting Common Issues on Nokia Lumia Devices

Current Nokia Lumia devices may encounter some glitches that users find inconvenient. Some of these issues can be resolved easily with simple steps.

Here are common problems reported by users of Nokia Lumia smartphones. Some software issues arise from user activities.

If you're facing any of these issues, you can apply the troubleshooting steps for your device.

1. Unable to Download Games and Apps Due to 'Family Setup Needed' Error

- Main Cause: The account owner declared an age under 18 while creating the account (Not Meeting Requirements)

- Follow these steps to resolve:

Step 1: Reset to Factory Settings

Step 2: Create a new account meeting age requirements (declare over 18)

Step 3: Log in again and Download the App/Game

 2. Unable to Download Games and Apps from the store, showing error: 'Microsoft Service Unavailable'.

- Main Cause: Incorrect system date and time

- Troubleshooting: Reset date, time, and timezone settings accurately.

 3. Device hangs on a blue screen with Windows Phone text during startup, unable to access the main screen.

- Main Cause: Software conflict, operating system error

- Troubleshooting: Hard Reset the device:

Step 1: Remove the battery (if removable), leave it out for about 30s, then reinsert

Step 2: Hold the volume down button for about 7 seconds

Step 3: Continue holding the volume down button, simultaneously hold the power button until the device vibrates, then release the power button

Step 4: Keep holding the volume down button until an exclamation mark '!' appears on the screen, then release.

Step 5

: Press the following buttons in sequence: Volume Up - Volume Down - Power - Volume Down

Afterward, wait for the device to complete the setup.

 4. Lumia 520 and 525 models encounter issues with physical buttons (volume, power, camera): buttons not responsive or getting stuck.

- Main Cause: Incorrect removal of the back cover

- Troubleshooting: Remove the back cover, reattach ensuring the side with physical buttons is placed correctly.

So, Nokia Smartphone models often face four common issues, and the solutions are quite simple for users to perform. Stay tuned with taimienphi for the latest updates.

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