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Social media enthusiasts are no strangers to Meta's two-step security system on Facebook, designed to ensure the safety of personal accounts. Occasionally, you may encounter a situation where Facebook fails to send confirmation codes to your phone or email. So why doesn't Facebook send confirmation codes to phones or emails? How should this situation be addressed? Find out with Mytour in the following article!
Why Doesn't Facebook Send Confirmation Codes via SMS and Email?
When your Facebook account logs in from an unfamiliar device, besides entering the password, the system will request an additional confirmation code to verify your identity. This is a secure two-step authentication mode that is useful for users. You can choose to send the code to your phone or email. Sometimes, you may not receive any code. The issue of Facebook not sending confirmation codes to phone numbers or emails can stem from various reasons such as:
- Incorrect phone number provided.
- You entered the wrong email compared to the one registered for the account.
- The confirmation code-containing email may be in the spam, advertising, or social media folder.
- Due to Internet disconnection or network transmission issues, the confirmation code may not arrive immediately.
- The phone may not receive SMS messages because it is in airplane mode.
So is it difficult to troubleshoot Facebook's failure to send confirmation codes? Readers, follow along in this article to find the answer for yourselves!
Troubleshooting when Facebook doesn't send confirmation codes via SMS on phones
Double-check your phone number
Why does Facebook fail to send confirmation codes to phones? One simple reason is that your phone number is incorrect. To check the registered phone number, follow these steps:
- Step 1: Open the Facebook app -> Tap on the Menu at the bottom right of the screen -> Select Settings & Privacy -> Click on Settings.
Access the settings section on Facebook to verify your phone number (Source: Internet)- Step 2: Choose Personal Information -> Click on Contact Information.
Select the Contact Information section (Source: Internet)- Step 3: Verify if the current phone number is correct. If not, click on Add Phone Number -> Enter the new phone number -> Select Continue.
Enter the phone number to be changed (Source: Internet)- Step 4: Facebook will send a confirmation code to the newly registered phone number; now enter the code in the required field -> Select Confirm.
Enter the confirmation code in the blank field (Source: Internet)Ensure that your phone can receive messages
If you don't receive a confirmation code from Facebook, it may be because your phone is in airplane mode or mobile data is turned off, preventing the SMS from being sent.
To check this issue, use another phone to send a message to your phone and see if it receives it. If not, promptly troubleshoot by turning off airplane mode and enabling mobile data.
Request to resend the code
- Step 1: Log in to the Facebook app.
- Step 2: Navigate back to the Confirmation Code section -> Click Resend Code to have Facebook provide a new verification code for you.
Click resend code to receive a new verification code (Source: Internet)Buy genuine phones at great prices on Mytour.vn:
Use email instead of a phone number
- Step 1: Access Facebook -> Click on the Menu icon -> Select Settings & Privacy -> Click on Settings.
Access the Settings section on Facebook to add an email instead of a phone number (Source: Internet)- Step 2: Choose Personal Information -> Click on Contact Information.
Select Personal Information (Source: Internet)- Step 3: Choose Add Email Address -> Enter the new email -> Select Add Email.
Click Add Email Address (Source: Internet)- Step 4: Access your personal email to receive the verification code -> Enter the code in the blank field -> Select Confirm.
Select Confirm to complete adding the new email (Source: Internet)Report to Facebook Help Center
In addition to the above methods, you can report the issue of not receiving confirmation codes to the Facebook Help Center by following these steps:
- Step 1: Access the Facebook support link.
- Step 2: In the Search box, enter the phrase 'Not receiving code.'
Click on the Search box with the phrase “Not receiving code” (Source: Internet)- Step 3: Choose the issue you are experiencing. Then, follow the instructions from the Help Center.
Select the section “I'm not receiving codes from Facebook to verify my mobile phone” in the Support Center (Source: Internet)Troubleshooting when Facebook doesn't send confirmation codes via email
Double-check the email address
An incorrect email address is one of the reasons why Facebook fails to send confirmation codes to you. In this case, you need to double-check the email address to ensure it is correct; if not, correct it.
Check the email in the Contact Information section (Source: Internet)Check the spam folder
Sometimes, the confirmation code has been sent to your email, but it's not in the Inbox; instead, it's in the Spam or Promotions folder. In this case, you need to check other storage locations using the following steps:
- Step 1: Access Gmail -> Click on the 3 horizontal lines icon.
Access the Gmail app (Source: Internet)- Step 2: Choose the Spam section and proceed with the check.
Select the Spam folder to check emails containing the confirmation code (Source: Internet)- Step 3: If there's no email in the Spam folder, proceed to check the Social section.
Check the Social folder if there's no email in Spam (Source: Internet)- Step 4: Similarly, continue checking the Promotions section.
Continue checking the Promotions section (Source: Internet)Use phone number instead of email
If the troubleshooting steps are ineffective, try adding a phone number to receive the code instead of receiving it via email.
- Step 1: Access Facebook -> Click on the Menu icon -> Select Settings & Privacy -> Click on Settings.
Access Facebook (Source: Internet)- Step 2: Choose Personal Information -> Click on Contact Information.
Access the Contact Information section (Source: Internet)- Step 3: Click on Add Phone Number -> Enter the phone number -> Select Continue.
Enter your phone number (Source: Internet)- Step 4: Facebook will send a confirmation code to your phone; now, enter the code into the blank field -> Select Confirm.
Enter the confirmation code in the request box (Source: Internet)Here are Mytour's insights into the issue of Facebook not sending confirmation codes to phone or email. Hopefully, through this article, readers have learned how to easily and quickly troubleshoot this problem. Also, don't forget to follow Mytour's Blog to stay updated on useful, new tips and information about technology in general and Facebook in particular. Visit Mytour for all your electronic device needs such as Bluetooth speakers, Bluetooth headphones, smartwatches, and more!
