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What to Do When Your AirTag Shows 'Not Reachable'
Steps to Take if Your AirTag is Unreachable
First, attempt to move closer to your AirTag (if feasible). If this doesn't resolve the issue, ensure that Location Services and Precision Finding are enabled in your settings. Additionally, consider updating and restarting your iPhone or iPad to clear any potential bugs and data inconsistencies.
Steps to Follow
Verify Compatibility with Precision Finding
Approach Your AirTag Closely
Move within Bluetooth range of your AirTag. As AirTags operate via Bluetooth, they perform optimally within Bluetooth range. If you encounter an error indicating that your AirTag is not reachable, it may be outside the Bluetooth range of other Apple devices.
Ensure Bluetooth is Activated
Activate Location Settings
Check your location settings. If Location Services are disabled, your iPhone or iPad may struggle to locate your AirTag. To review your location settings, navigate to Settings > Privacy & Security > Location Services, and toggle on 'Location Services' if it's off.
Activate Precision Finding
Reboot Your iPhone or iPad
Restart your iPhone or iPad to refresh it. Restarting your device can help clear out old caches and erroneous data that might disrupt the functionality of apps and other services. Simply press and hold the power button (or side button and volume button, depending on your iPhone or iPad model) until your device powers off. Then, press and hold the power/side button for a few seconds to power it back on.
Sign Out and Sign Back In to Your Apple ID
Ensure Your iOS or iPadOS is Up to Date
Check for a device OS update. If your iPhone or iPad is operating on an outdated version of its operating system, you may encounter unexpected issues. Install any available OS updates and verify if your device can locate your AirTag.
Replace Your AirTag Battery
Re-Add Your AirTag to Find My
Take Off Your AirTag's Cover
Remove Your AirTag from Its Case or Cover
Power Down Nearby Electronic Devices
Update Your AirTag's Firmware
Check if your AirTag requires a firmware update. If your AirTag is running on outdated firmware, it may become unreachable due to a software glitch. To update the firmware of your AirTag, connect it via Bluetooth to your iPhone or iPad and keep them in close proximity. Your AirTag will automatically update its firmware, but allow some time for the process to complete.
