Buzz
In addition to Teamviewer, Ultraviewer stands out as one of the most popular remote desktop software solutions today. Despite its reliability, encountering errors, particularly the invisible ID issue, is common during usage.
Fixing the Invisible ID Issue on UltraViewer
This issue arises, preventing users from sending IDs to counterparts at the other end, hindering remote computer access and connection.
I. Causes of the Invisible ID Error on Ultraviewer
There are various reasons behind the invisible ID error on Ultraviewer, including poor network connection, firewall configuration, or antivirus software interference, among others.
II. Guide to Fixing the Invisible ID Error on Ultraviewer
Method 1: Update to the Latest Version of Ultraviewer
Sometimes, the cause of Ultraviewer errors may be due to using an outdated software version. Try uninstalling the software, then download the latest version of Ultraviewer and install it to see if the error persists.
Follow the steps below to uninstall Ultraviewer:
- On Windows 10, 8:
Step 1: First, type Apps into the Search box on the Start Menu.
Step 2: In the search results window, click to open the Apps & features window.
Step 3: In the Apps & features window, on the right panel, find and click Ultraviewer
Step 4: Finally, download the latest version of Ultraviewer to your computer and install it, then check if the error persists.
To download the latest version of Ultraviewer, visit:
- On Windows 7:
Step 2: In the Control Panel window, find and click Programs.
Step 3: Next, in the Programs and Features section, scroll down to find and select Ultraviewer =>Uninstall to remove the application installation.
Method 2: Adjusting Ultraviewer Ports
Another way to fix the invisible ID error on Ultraviewer is to adjust the software port, selecting port 2112.
To do this:
Step 1: In the main interface window of Ultraviewer, find and click Settings (setup), then select Configuration .
Step 2: In the Ports section (connection ports), select Port 2112 .
Step 3: Once completed, restart Ultraviewer and check if the ID error persists.
Method 3: Resetting Proxy Configuration
If applying the above methods proves ineffective, the solution to fix Ultraviewer errors is to try resetting the proxy configuration.
Step 1: In the main interface window of Ultraviewer, find and click Settings (setup), then select Configuration .
Step 2: In the menu next to the Configure proxy option under Configuration, select Connect directly to the internet.
Step 3: Try checking if Ultraviewer has displayed the ID or not.
Method 4: Configuring Security Software
Some security software and antivirus programs installed on your computer may also be the cause of the invisible ID error on Ultraviewer.
These security programs may consider Ultraviewer as a potential threat and block network connections, leading to the ID not being displayed.
Suppose you have installed AVG Internet Security antivirus software. During the Ultraviewer installation process, the security software will display a notification requesting permission for the software to use the Internet connection as shown below.
Click Allow to grant permission to the software.
If AVG Internet Security does not display the notification, you will need to access the software directly.
Similarly, if you install Avira antivirus software, the screen will display a notification as shown below. Your task is to click Allow to permit UltraViewer to connect to the Internet and display the ID.
Above, Mytour has just guided you on how to fix the ID not displayed issue on Ultraviewer. Additionally, if you have any further questions or need clarification, readers can leave their comments below the article.
Additionally, you can also refer to more solutions to Ultraviewer common connection errors when remotely connecting to another computer here.
- See more: How to fix common UltraViewer connection errors when remotely connecting to another computer.
- Link: Download Teamviewer
