Upon discovering a lost Vietcombank ATM card, immediately contact the bank to report and block the card, securing your account from potential fraud.
With numerous conveniences like ease of use and flexibility, many opt for Vietcombank ATM cards to replace cash in daily life. But what if you lose your ATM card? Especially with daily news reporting incidents of people losing cards and facing significant losses in their accounts.
What to do when faced with a lost Vietcombank ATM card?
Explore Mytour's article on 'What to Do for Safety When You Lose Your Vietcombank ATM Card' for the best ways to handle a lost ATM card. Let's find out!
Article Contents:
1. Potential risks when losing your Vietcombank ATM card.
2. Can money be withdrawn with a lost ATM card?
3. What to do for safety when losing your Vietcombank ATM card.
Method 1. Call the hotline.
Method 2. Report card loss through banking services.
Method 3. Report card loss through the mobile app.
Method 4. Report card loss at the transaction counter.
1. Potential risks when losing your Vietcombank ATM card
For stolen credit and international debit cards, criminals can use them for 'card swiping' at payment points or make online payments for products and services they consume.
Due to this, when losing your ATM card (international debit or credit card), the risk of losing money from your account is very high.
2. Can money be withdrawn with a lost ATM card?
Mytour's answer is 'yes'. Typically, when you lose your ATM card, you can still withdraw money.
How to deal with a lost ATM card: Bring your ID card, household registration card to the bank counter, fill in the withdrawal form, and request the withdrawal. (Conditions for withdrawal: The signature of the person withdrawing money must match the signature when registering for the card at the bank).
- What to do if you lose your ATM card and ID card for withdrawing money?
In this case, to withdraw money, you need to bring a notarized copy of your ID card to the bank and request to freeze the account/renew the card or withdraw money from the card.
The condition for you to get the money is to present a signature that matches the sample signature that the bank has on record when you registered for the card.
If you don't have a notarized copy of your old ID card, your only option is to report to the bank to freeze the card account, obtain a new ID card, request confirmation of the change from the old ID card to the new one, and complete the procedures to withdraw money at the bank.
3. What to do for safety when losing your Vietcombank ATM card
Right after discovering the loss of your Vietcombank ATM card, you need to report the loss to Vietcombank to have the bank proceed with blocking your card account.
Method 1: Call the hotline of Vietcombank (1900.5454.13)
To facilitate the process of reporting the lost card and requesting the lock, provide accurate details such as ID card number, full name, date of birth, date of issue, and place of issue to the Vietcombank hotline. After confirming the information you provide, Vietcombank staff will issue a lock order for your account.
Method 3: Report card lock through the mobile app
Usage conditions: You have registered for Vietcombank mobile banking, installed the app on your phone, and used the registered phone number to access the service.
Implementation steps
Step 1: Access the app.
Step 2: Enter your username and password to access the app.
Step 4: On the main screen => Select the account/card section => Press lock card.
Step 5: Press confirm and exit the app.
Method 4: Report card lock by going directly to the transaction counter
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