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When you register for a Vietcombank card to manage your finances and conduct transactions with the bank (withdrawals, transfers, receiving money, online bill payments, etc.), you may encounter the following situations:
- Have you accidentally lost or misplaced your Vietcombank Visa/Mastercard?
- Have you noticed unusual transactions on your card account?
- Are you reconsidering the value of using the card and want to discontinue its use?
Guide on How to Temporarily Lock Your Vietcombank Card
In these situations, you need to perform the operation of 'temporary card lock' (known in banking as temporary lock with notice) on the Vietcombank system. After temporarily locking your Vietcombank card, all transactions such as withdrawals, transfers, online bill payments, etc., cannot be executed.
Specifics about the Temporary Lock with Notice process will be shared by Mytour. For more information, refer to the link:
- Learn more: What is Temporary Lock with Notice
The card can only be used again when you unlock it and set up necessary security measures.
Method 1. Locking the card at the transaction counter.
Method 2. Locking the card through Vietcombank hotline.
Method 3. Locking the card on the electronic banking service.
Method 4. Locking the card through Mobile banking service.
How to Temporarily Lock Vietcombank Card
Method 1: Locking the card at the transaction counter
If you discover your card lost, misplaced, or no longer want to use it, you can bring your ID to the nearest Vietcombank transaction counter to check transaction history and report a temporary card lock.
After providing all the necessary information on the form, bank staff will verify the details and proceed to temporarily lock the card for you.
Method 2: Locking the card through Vietcombank hotline (1800 54 54 13)
Contact the Vietcombank hotline at 1800 54 54 13, provide personal information to the operator, and request assistance with temporary card lock.
Note: Vietcombank customer care hotline operates 24/7 with a fee of 1000 VND/minute.
Method 3: Temporarily Locking the Card on Vietcombank's Electronic Banking Service
With Vietcombank's internet banking service, you can use it for bill payments, online utilities, and activate/deactivate specific services.
Usage Conditions: You need to register for Vietcombank internet banking. If not registered, bring your ID to Vietcombank's transaction counter for assistance with the registration process.
Implementation Steps
Step 1: Access Vietcombank's iB@nking system
Step 2: Enter your username, password, and verification code to access the system
Step 3: Choose the 'temporary card lock' feature under the 'card' category in the 'additional utilities' section.
Step 4: Select the card number to lock, the phone number, commonly used email for contact, choose 'OTP delivery method', check the box 'I agree to the terms of use of Vietcombank's electronic banking services', and press 'confirm'
Step 5: Enter the received OTP to confirm the transaction, press 'confirm' to complete the card locking process
Method 4: Temporarily Locking the Card with Vietcombank's Mobile Banking Service
To lock your Vietcombank ATM card using this method, you need to register for Vietcombank Mobile banking. If not registered, you can register directly at Vietcombank's transaction counter or register through the VCB - iB@nking service.
Implementation Steps
Step 1: Access the 'Vietcombank' app on your phone, enter your username, password to access the system
Step 2: In the 'finance' tab, select 'card services' => 'lock card'
Step 3: Choose the card type (credit/debit card), the card number to lock, press 'continue'
Step 4: Review the information on the displayed screen (card type, card number, card brand, and lock request), press 'continue' to complete the setup
Step 5: Notification screen for a successful card lock process.
Using payment cards is a convenient payment method widely adopted to replace cash. However, card usage also poses security challenges for transaction information. To minimize the risk of funds being drained from your payment account, it's best to handle your card carefully and report any card incidents promptly to the bank.
Additionally, for master/visa cards, do not disclose the card number or CVV code to anyone. In the event of card loss, promptly lock the card to minimize the risk of funds being drained from the card account.
Additionally, to enhance security on your card account, it is advisable to regularly check your Vietcombank account online on the internet. In cases of accidentally misplacing or losing your card without awareness, you can rely on notifications of balance fluctuations in your account to detect and promptly address the situation.
