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Guidelines for Updating Mobifone Subscriber Information
Before updating Mobifone subscriber information, Mobifone advises its users to check their subscription details to see if any information is missing or incorrect. To check Mobifone subscriber information for both prepaid and postpaid, simply compose a message with TTTB and send it to 1414.
After performing the above steps, the system will send you the customer's name and SIM owner, which could be you. Additionally, it provides extra information such as the birth year, identification card details, and the issuing location and date. However, the current address, hometown, and some other details will not be visible. This is Mobifone's security feature to protect customer information, which cannot be retrieved through text messages.
To update Mobifone subscriber information after checking the personal information of the subscriber, visit Mobifone's counters and stores. Updating Mobifone subscriber information cannot be done online at home. When you go to Mobifone's Store/Transaction Point to update Mobifone subscriber information, follow these procedures:
Procedures for Supplementing Mobifone Subscriber Information
- Original national identification card.
- Registering SIM card.
- Prepare 5 frequently contacted phone numbers in the last 30 days (could be calls or text messages).
- The face value of the latest top-up card customer loaded into the account.
- Remaining balance in the account.
Notes when updating subscriber information at the store:
- Latest top-up card face value: If forgotten, discuss this with store staff.
- Account balance: Could be remaining or depleted.
- Mobifone's transaction points have staff to assist you in taking portrait photos and obtaining ID and authentication numbers.
- It's advisable to visit service counters and update your Mobifone subscriber information before April 24th. The sooner, the better, to avoid overload.
With the information provided by Mytour, users can independently know what to do to update Mobifone subscriber information. Updating Mobifone subscriber information is a time-sensitive matter, so you should go to network providers and request guidance as quickly as possible. Updating subscriber information is not exclusive to Mobifone but also applies to anyone whose relatives or friends are using Viettel or Vinaphone. The deadline for updating subscriber information for Vina, Viettel, and Mobifone is also April 24th, so take prompt action to update information for Vinaphone, Viettel, and Mobifone.
