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VETC Customer Service Hotline | Available 24/7
The VETC hotline is designed to save users time and effort when seeking information about traffic, managing accounts, or conducting payment transactions. There are several ways to connect with the VETC hotline, and here are some guidelines for users.
VETC Hotline Customer Support 24/7
Two popular methods to contact the VETC hotline are via the hotline
1900 6010and email
[email protected]. The VETC hotline is a customer support hotline related to the services or products provided by VETC.
VETC's Automatic Toll Collection Company operates in the field of automatic toll collection on highways in Vietnam. The automatic toll collection system helps manage and collect tolls efficiently on highways, reducing traffic congestion and waiting time for users.
Other Contact Methods with VETC Hotline
In addition to traditional communication methods such as the hotline and email, users can utilize other modern and convenient communication tools. Here are some ways to contact the VETC hotline in the age of information technology.
Through the VETC Application
VETC is more than just a mobile application for customers who have registered and used automatic toll collection services on VETC's highways. It serves as a comprehensive information portal for vehicle owners and road users, offering a wide range of services and utilities related to their vehicles and journeys.
- On Android: https://play.google.com/store/apps/details?id=vn.com.VETC.app
- On iOS: https://apps.apple.com/vn/app/VETC/id1190447960
With VETC, users not only have the ability to track detailed information about their traffic journeys, but also access various car-related services, including managing traffic records, information about nearby services, convenient payment features, exclusive deals, and more.
Messaging via VETC Fanpage
The official VETC fanpage and VETC application typically provide a lot of useful information. Of course, the page admins also have certain knowledge, so you can discuss the issues you are facing to find solutions. However, issues that can be resolved through this contact channel are limited. If you encounter difficult problems, use other methods.
Live Chat with VETC on the Website
When you have questions related to automatic toll collection or the services provided by VETC, you can also interact with the intelligent chat channel on the Website. You just need to access the official website at https://VETC.com.vn/contact.html, then click on the Zalo or Message icon at the bottom right of the screen.
Note, contacting via the website chat channel is useful when the issue is not urgent. If you need quick support, choose to contact via the hotline.
Main Functions of the VETC Hotline
The VETC hotline plays a crucial role in establishing a strong connection between the automatic toll collection system and users, ensuring that they have all the necessary information and support to use the service conveniently and effectively.
The primary function of the hotline is to provide customer support services. Users can call the hotline to get their questions answered, request support regarding toll systems, traffic information, or issues related to VETC's services.
Additionally, the VETC hotline provides support for making payments for automatic toll services on highways. Users can carry out payment transactions through the hotline, check payment histories, and related financial information.
The VETC hotline often plays a vital role in customer care, providing information related to services to ensure customer satisfaction. If encountering technical issues, users can also contact hotline operators for assistance.
Working Hours of the VETC Hotline
The VETC Customer Care Hotline operates continuously 24/7, providing a reliable backup resource to support and ensure that any requests, questions, or challenges that drivers may encounter on their journeys are quickly and efficiently addressed.
Each contact channel will have different response speeds and flexible operating hours. However, you should still choose the main office hours to be served best.
In addition to the traditional VETC hotline contact method, modern users have many other convenient connection methods. Each method has its own characteristics and speeds. Depending on different issues, you can choose the most convenient channel.
