Buzz
Hotel opening and closing plan within the Vinpearl system
|
Region |
Accommodation Facility |
Operating Status |
Check-in Regulations |
|
Northern Region |
Vinpearl Resort & Spa Ha Long |
Continuous operation |
- Guests from other provinces in level 1,2 areas + Guests vaccinated as per regulations: Provide Vaccination Certificate/QR Code & complimentary rapid test upon check-in + Guests with one vaccine dose: Provide Vaccination Certificate/QR Code & negative test certificate through rapid antigen testing or complimentary rapid test upon check-in + Other categories: Provide negative RT-PCR test certificate within 72 hours- Guests from within the province in level 1,2 areas + Guests vaccinated as per regulations: Provide Vaccination Certificate/QR Code & complimentary rapid test upon check-in + Guests with one vaccine dose & other categories: Provide Vaccination Certificate/QR Code & negative test certificate through rapid antigen testing or complimentary rapid test upon check-in- Health declaration |
|
Quang Nam – Da Nang |
Vinpearl Resort & Spa Da Nang |
From 8/10, open on weekends (Friday, Saturday, Sunday) |
- Only accept guests from Da Nang and localities confirmed at level 1,2 of the pandemic- Provide negative test certificate within 72 hours or complimentary rapid test upon check-in- Provide health declaration QR code (on Khaibaoyte.dangnang.gov or Danang Smart City app) & personal documents upon check-in |
|
Vinpearl Resort & Spa Hoi An |
Closed |
||
|
Vinpearl Resort & Golf Nam Hoi An |
Open from 10/12/21 onwards |
- Only accept guests from level 1,2 areas (excluding vaccine status) or level 3 areas (with green card or recovered from Covid19 within 6 months)- Encourage guests to voluntarily test before moving to the hotel to ensure safety & plan their schedule actively.- Provide Vaccination Certificate/QR Code/Discharge Letter/Completion of Quarantine Time certificate.- Provide negative test certificate through rapid antigen/PCR testing within 72 hours or complimentary rapid test upon check-in.- Health declaration |
|
|
Nha Trang |
Vinpearl Resort Nha Trang |
Open on weekends (Friday - Sunday) |
- Encourage guests to voluntarily test before moving to the hotel to ensure safety & plan their schedule actively.- Provide negative confirmation or complimentary rapid test upon check-in- Health declaration |
|
Vinpearl Resort & Spa Nha Trang Bay |
Continuous operation |
||
|
Phu Quoc |
Vinpearl Resort & Spa Phu Quoc |
Continuous operation |
- Encourage guests to voluntarily test before moving to the hotel to ensure safety & plan their schedule actively.- Provide negative confirmation or complimentary rapid test upon check-in- Health declaration |
|
Vinpearl Resort & Golf Phu Quoc |
Continuous operation |
Customer support plan for pre-booking Vinpearl accommodations amidst the Covid-19 situation
Eligible beneficiaries of the support policy
The following individuals are eligible for support policies when booking Vinpearl accommodations:
- Applicable to bookings with check-in dates up to 30/11/2021 and notification to Vinpearl at least 48 hours prior to check-in.
- Booking for guests residing in high-risk/very high-risk areas (orange/red zones as per the evaluation of pandemic levels under Decision 4800/QD-BYT);
- Booking for guests at Vinpearl hotels located in high-risk/very high-risk areas (orange/red zones as per the evaluation of pandemic levels under Decision 4800/QD-BYT);
- Booking for guests belonging to F1, F2, F3 groups as confirmed by local authorities;
- Booking for medical personnel/police/military/state enterprise employees mobilized for pandemic control (with confirmation documents)
- Booking during the hotel closure period
Flexible reservation adjustment options for Vinpearl bookings
For bookings made under the price policy (excluding Vouchers):
- Apply current ongoing promotions and adjust room rates accordingly if applicable.
- In case a new pricing period offers lower rates than the current booking, no refund or offset for the price difference shall be provided.
- Reservation rescheduling deadline: 30/12/2021.
For Vouchers (Villa Voucher and Vinpearl Passport with and without specific dates)
- Extend stay until November 30, 2021, without additional surcharge for difference in rates.
For bookings made during the hotel closure period:
- Options include: transferring booking to another VP property in a different area (room rates may vary depending on availability); postponing booking until hotel reopens before December 30, 2021 (no additional surcharge in case of rate difference); cancelling booking with credit for future bookings.
If you have a Vinpearl reservation affected by Covid-19 support policies, please contact Mytour at hotline 1900 2083 for prompt assistance. Additionally, remember to book your resort stay at Vinpearl for reopened properties.
Mr. Dương
