Buzz
If you rely on FedEx for your shipping needs, there might be occasions when you need to contact them. Depending on your concern and location, there are several avenues available to communicate with a FedEx representative to swiftly resolve your issue. Explore these contact options to select the one that best fits your requirements.
Procedures
Utilize the General Customer Support Line
Follow the automated instructions to connect with a FedEx representative. This number can be used for international calls as well as for inquiries within the US. You can reach out Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
- To speak with a representative, say “Representative” or press 0 on your keypad.
Contact the Tech Support Hotline
They are adept at resolving any website-related issues you encounter. You can reach the Tech Support Hotline either through the main customer service line or by dialing them directly. They operate Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
Contact the Billing Inquiries Department
Use this number for any inquiries or issues regarding your bill. This line connects you to the U.S. office, but you can also request to be transferred to international offices. Operating hours are Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
Reach FedEx’s Telephone Device for the Deaf
If you have hearing impairments, use this number. This allows for text-based communication instead of verbal conversation over the phone. Operating hours are from 7 a.m. to 8 p.m. Central time.
Refer to FedEx’s Website for Country-specific Contact Information
Contact numbers vary based on the country/region you're calling from. FedEx maintains offices worldwide, each with its own set of contact numbers. For a comprehensive list of contact information for specific regions, visit https://www.fedex.com/en-us/customer-support/contact-us.html.
- Some international offices also provide email addresses for communication.
Reach out to @FedExHelp on Twitter
It’s the official U.S. customer service Twitter account. If you encounter any issues, mention FedEx in a tweet detailing your problem. Typically, they will respond via direct message, though response times are unspecified.
- To access @FedExHelp on Twitter, visit https://twitter.com/FedExHelp.
Seek Assistance from FedEx’s Virtual Assistant
For U.S. inquiries, FedEx has discontinued its email support. Instead, they offer a Virtual Support Assistant for inquiries and assistance. Simply input your question and follow the prompts to begin.
- Access FedEx’s Virtual Assistant by visiting https://www.fedex.com/en-us/customer-support.html.
Initiate a Claim for Lost, Stolen, or Damaged Items
If you encountered an issue with your shipment, file a claim online. Whether it's a single claim or a batch claim, you can do it all on FedEx’s website. Additionally, you can track the progress of your claim once it's submitted.
- To initiate a claim, go to https://www.fedex.com/en-us/customer-support/claims.html and click on “Start a Claim.”
Resolve Your Query in the FAQs
FedEx provides answers to commonly asked customer questions on their website. If you believe you can resolve your own issue, visit the frequently asked questions page and peruse them. You can search by topic or read through all of them to locate the information you need.
- Access FedEx’s FAQ page by going to https://www.fedex.com/en-us/printing/customersupport/print-online.html.
Send a Letter to FedEx via Mail
If you have forms or documents, you can mail them in. However, FedEx does not specify the duration for response if you choose this method. For International and United States FedEx services, address your correspondence to:
- FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116 - For offices outside the U.S., consult https://www.fedex.com/en-us/customer-support/contact-us.html.
Pointers
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If you're inquiring about a package, keep your tracking or order number handy.
