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Buying faulty mobile devices is an unfortunate circumstance nobody desires. Nonetheless, it's an inevitable aspect of the purchasing process. In cases of manufacturer defects, you're entitled to exchange the product completely free within the specified timeframe provided by the company. So, what exactly are manufacturer defects in phones? Which situations are considered manufacturer defects? Let's delve into the answers in the following article!
This article serves as a reference only since each company has its own policies regarding its products. It's advisable to thoroughly review the company's policies before making a purchase.
1. What constitutes a manufacturer defect in phones?
Manufacturer defects on phones are issues occurring on the devices that are not directly or indirectly caused by users. These issues can stem from both hardware and software components of the product.
For instance, you just unboxed a phone to inspect it, yet to use it, but noticed the screen is already damaged; this is a manufacturer defect.
Manufacturer defects are issues not directly or indirectly caused by users.
These issues may arise from the assembly, transportation by the manufacturer, or due to poorly executed software, resulting in malfunctions, ...
This is a common occurrence as during the manufacturing process, there will always be a certain rate of defects, and no phone manufacturer can guarantee 100% of their products will be defect-free, this applies similarly to other industries such as watches, computers...
Manufacturer defects can occur during the assembly or transportation stages by the company.
2. How to handle manufacturer defects on phones
Most manufacturer defects tend to occur within the warranty period of the device, so when encountering issues during this time, you simply need to contact the warranty department or seek replacement. The warranty period for mobile devices is usually 12 months.
Currently, if you happen to purchase faulty phone models from Mytour, the store will assist you in sending those defective products to the manufacturer for warranty purposes.
Mytour will aid you in sending defective products caused by manufacturer issues to the manufacturer for warranty purposes.
If your phone encounters manufacturer defects after the warranty period has expired, you won't be eligible for free warranty or replacement; instead, you'll have to incur an additional fee depending on the policy of each manufacturer.
3. Distinguishing between manufacturer defects and user errors
Distinguishing between manufacturer defects and user errors is crucial as it directly impacts the warranty or exchange process when products malfunction.
User errors are faults caused by direct or indirect user actions when using the phone, such as dropping, impact, or improper usage contrary to the manufacturer's instructions or recommendations,...
User errors are faults caused by users during the product usage process.
As mentioned earlier, user errors can occur directly or indirectly, and each case will result in different consequences. For example, when you drop your phone, the direct consequence could be immediately visible as a cracked screen, and the indirect consequence could potentially be subsequent internal components damage due to the impact force when dropped, leading to other malfunctions.
Dropping a phone can result in a cracked screen and damage internal components.
In reality, the boundary between manufacturer defects and user errors is very fragile, so not every case can accurately distinguish between these two faults.
For example, you accidentally drop your phone during usage, and the device only sustains external damage (such as scratches, dents,...). Some time later, a manufacturer defect arises on your phone, and you take it to the store for replacement. At this point, the manufacturer may have the right to reject warranty claims because your device has scratches and dents, so they may entirely attribute the fault to user error, specifically, because you dropped the device.
Manufacturers may refuse free warranty coverage for you in certain cases.
In this case, you cannot blame the manufacturer because they cannot monitor the usage of your phone; therefore, it's also impossible to definitively determine whether the fault lies with them or not.
Currently, each company has different warranty policies, such as Apple, Samsung, Xiaomi,... all have their own regulations for their products. So, to avoid regrettable situations like the one mentioned above, you should thoroughly check the warranty policies before purchasing any product!
You should carefully check the warranty policies and exchange regulations before purchasing a product.
Some phone models currently available at Mytour with reassuring manufacturer warranty policies:Above are some pointers for you to identify manufacturer defects on phones as well as differentiate between manufacturer defects and user errors. Thank you and see you again in the next articles!
