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Using a Viettel network subscription and need to call friends or family urgently but your phone is out of credit, and you can't buy a scratch card or top up online in time? Apart from Viettel's hotline, you can also contact the 1530 hotline, and your issue will be swiftly resolved.
To understand more about the 1530 hotline and its usage, you need to explore the content of the article 'What is Viettel's 1530 hotline? Is it reliable?' below.
What is Viettel's 1530? Exploring an overview of Viettel's CallPlus service
1. What is the 1530 hotline?
The 1530 hotline is the support hotline for Viettel's Call Plus or uninterrupted call service. When your Viettel phone runs out of credit but you urgently need to make a call, you can proactively contact the 1530 hotline to continue making on-net and off-net calls without the need for advance payment or card top-up.
The maximum duration for calls through the 1530 hotline is 5 minutes, with no limit on the number of calls. Details of call duration and charges will be notified via messages from the 1530 hotline and will be deducted from the original account in the next top-up of the subscription. Call Plus is a service provided by Viettel itself, so it is highly reliable; you can use this service with complete peace of mind.
Details of Call Plus service charges, pricing for making calls through the 1530 hotline
2. How to contact the 1530 hotline
* Contact conditions:
To contact the 1530 hotline and use the uninterrupted call service, Viettel subscribers need to meet all the following criteria:
- Viettel subscription is active in both directions, 1 direction (not blocked for outgoing calls)
- Balance in the original account is less than 5000 VND
- No service charge debt through the 1530 hotline for more than 60 days
- No successful call through the 1530 hotline in the current top-up cycle
* How to contact Viettel's 1530 hotline
You can reach the 1530 hotline using one of the following methods:
Method 1: Call the 1530 hotline:
- Step 1: Contact the 1530 hotline, listen to the service usage instructions provided by the hotline
- Step 2: Enter the phone number of the subscriber you want to call, press the # key on the phone keypad to connect
- Step 3: Wait for the subscriber to answer the call
- Step 4:
+ Scenario 1: If the call is connected, the 1530 hotline will send a message notifying the call duration and charges and will automatically deduct it from your original account in the next top-up
+ Scenario 2: If the call connection fails and the subscriber does not answer, your call will not be executed, and you will not be charged.
Method 2: Dial 1530xxxxxxxxxx and press call directly on your phone, where xxxxxxxxxx is the phone number you want to contact.
How to call Viettel's 1530 hotline
Note:
- Call Plus, or the uninterrupted call service through the 1530 hotline, is a utility service that supports and supplements regular calls on the Viettel network
- Since January 10, 2019, Viettel has increased the total call time through the 1530 hotline to 10 minutes. However, the extension of call time when a Viettel subscription runs out of credit only applies in the following cases:
+ Viettel subscribers have a total Call Plus usage time in the month > 5 minutes (300 seconds) and have paid off all debts.
+ In cases where subscribers have had their call time extended to 10 minutes but do not meet the minimum service usage time in the month (> 5 minutes or 300 seconds), the time will be reduced to 5 minutes.
Here, Mytour has shared details about the 1530 hotline, helping you answer the questions: What is the 1530 hotline? What is Viettel's 1530? Is it reliable? We hope this information is helpful to you.
In case your Viettel phone runs out of credit, besides contacting the 1530 hotline, you can also explore the option of borrowing credit from Viettel to continue using the service. Find details in our article on Viettel Credit Borrowing 5k 10k 30k 50k 70k 100k via text messages.
