Buzz
MobiFone hotline operates 24/7 to assist with any inquiries or difficulties customers may encounter. If you face any issues such as credit deduction, inability to make calls, unregistered SIM cards, inability to send messages, etc., contact MobiFone customer service hotline for quick resolution. So, what is the hotline number for Mobi? Do you have to pay for calls to the hotline? Let Mytour provide answers in the article below.
What is the customer care hotline number for MobiFone?
What are the hotline numbers for MobiFone?
Each MobiFone hotline number serves a different customer care and support function. Depending on the issue you are facing with your phone and SIM, call the appropriate hotline.
To receive timely assistance with any issues encountered while using MobiFone subscriptions, you can call one of the following three numbers:
| Tổng đài | Chức năng | Cước phí gọi |
| 18001090 | Tiếp nhận khiếu nại và ý kiến đóng góp của khách hàng. | Miễn phí |
| 9393 | Hỗ trợ người nước ngoài đang sinh sống và làm việc tại Việt Nam. | Miễn phí |
| 9090 | Cung cấp thông tin và dịch vụ liên quan đến nhà mạng. | TB trả trước: 200đ/phútTB trả sau: Miễn phí |
Hotline 9090 provides information about services 24/7 (Source: Internet)MobiFone hotline numbers by region
In addition to the main MobiFone hotlines, depending on the region, customers should contact the following numbers for quick and accurate assistance.
| Tổng đài | Chức năng | Cước phí gọi |
| Miền Bắc 0904 144 144 | Các tổng đài này dành cho các số điện thoại ngoại mạng, điện thoại bàn để gặp trực tiếp nhân viên chăm sóc khách hàng tùy theo vùng miền. | Cước phí được tính như cuộc gọi thông thường. |
| Miền Trung0905 144 144 | Các tổng đài này dành cho các số điện thoại ngoại mạng, điện thoại bàn để gặp trực tiếp nhân viên chăm sóc khách hàng tùy theo vùng miền. | Cước phí được tính như cuộc gọi thông thường. |
| Miền Nam 0908 144 144 | Các tổng đài này dành cho các số điện thoại ngoại mạng, điện thoại bàn để gặp trực tiếp nhân viên chăm sóc khách hàng tùy theo vùng miền. | Cước phí được tính như cuộc gọi thông thường. |
Specific MobiFone hotline numbers
Below is a detailed guide on how to call MobiFone hotlines for your reference:
Complaint hotline 18001090
During the use of MobiFone services, if customers encounter any difficulties, frustrations, or wish to lodge complaints related to services, staff, etc., they can immediately call the toll-free hotline 1800 1090. MobiFone receives and considers all valuable feedback from our customers.
How to call: Dial 1800 1090 => Speak directly to support staff.
Note: Both on-net and off-net MobiFone subscribers can call this number.
Support hotline for various services 9090
This is the most commonly used hotline number that customers can call for support. Contact 9090 for 24/7 consultation, as well as to address various issues such as learning about MobiFone services, package information, promotions, 3G/4G registration, utility services (ringtones, money transfer, etc.).
Currently, the Mobi 9090 hotline has been divided into various branches (shortcut keys) for convenient support for each individual issue. Customers should call the correct branch to save time.
Key 1: Provide information on 3G/4G services, MobiFone value-added services.
Key 2: Provide information on promotional programs, customer service.
Key 3: Advise on MobiFone products and packages.
Key 4: Advise on specific billing services.
Call 9090 => Select keys 1,2,3,4 for corresponding consultation functions.
Note: Can only be called from MobiFone numbers.
Calling the hotline 18001090 is completely free (Source: Internet)MobiFone hotline 9393 supports foreign customers
The number of foreigners traveling to and living in Vietnam is increasing day by day. The demand for using MobiFone subscriptions is also increasing. Therefore, Mobi hotline support for foreigners is also deployed.
So, for foreigners, what is the Mobi hotline number? The Mobi hotline number dedicated to foreigners is 9393. Pick up the phone and call 9393 to get advice on services and answers to questions. Specifically, press key 1 for English; key 2: Chinese; key 3: Korean; key 4: Japanese, key 5: Khmer.
Note: Only callable from MobiFone numbers.
Foreigners encountering difficulties during usage, contact hotline 9393 for assistance (Source: Internet)MobiFone hotline can be called from landlines, off-net numbers
If you are not using MobiFone network but want to learn about services, or in case your Mobi sim is damaged, out of credit, you can use an off-net or landline number to speak with a MobiFone consultant.
MobiFone hotline can be dialed from off-net numbers, landlines which are the main hotlines for Northern, Central, Southern regions.
Northern region: 0904 144 144.
Central region: 0905 144 144.
Southern region: 0908 144 144.
Off-net MobiFone subscribers, landline numbers can call the regional Mobi hotline for service consultations as needed (Source: Internet)Frequently Asked Questions
Is calling MobiFone hotline free?
Depending on the hotline number and its function, calling may or may not incur charges.
Toll-free hotline:
- 18001090
- 9393
- 9090 (postpaid subscribers)
Paid hotlines:
- 9090 (prepaid subscribers, 200đ/minute)
- Northern region 0904 144 144
- Central region 0905 144 144
- Southern region 0908 144 144
Does MobiFone hotline provide 24/24 support?
Tổng đài 9090 is the most common hotline, providing 24/7 support to help customers resolve various service-related issues: Service cancellation, promotional information, package registration, utility services (ringback tones, money transfers, etc.).
Hoping the above information helps you grasp the Mobi hotline number for easy usage when needed. Don't forget to visit Mytour Blog for more useful information and to shop for essential household items.
