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Losing your Vietinbank ATM card can happen to you when using this card. Therefore, equip yourself with the necessary knowledge on what to do when you lose your Vietinbank ATM card below to handle and resolve quickly, thus protecting your account easily, and preventing fraudsters from stealing money from your card.
Report the loss of your Vietinbank ATM card to the bank
When you discover that your Vietinbank ATM card is lost, you should immediately take the following steps:
- Lock your Vietinbank ATM card.
- Request a replacement card.
1. What to do if you lose your Vietinbank ATM card?
Informing the bank and locking your Vietinbank ATM card is essential when you lose your card. This action will freeze transactions such as withdrawals, transfers, and card payments, ensuring the safety of your account. You can choose one of the following methods to report and lock your Vietinbank ATM card:
Method 1: Locking your Vietinbank ATM card via Internet Banking
If you've already registered for Vietinbank Internet Banking and downloaded the Vietinbank app to your phone, use this app to lock your ATM card. This method will help you do it quickly, without having to waste time traveling, waiting, especially since you can do it anytime, anywhere with just a phone connected to the internet.
Steps to lock Vietinbank ATM card via app:
- Step 1: Open and log in to Vietinbank iPay on your phone.
- Step 2: Select 'Card services' then select 'Lock card'.
- Step 3: The system will display a notification 'Are you sure you want to lock card xxxx'. Click 'Lock card'.
Method 2: Locking Vietinbank ATM card via Vietinbank hotline
To lock your Vietinbank ATM card, you can simply call the Vietinbank hotline 1900 558 868. Upon receiving your information, the hotline operator will ask you to provide details such as ID card number, card number, account number, issuing location... for verification. Once confirmed, the operator will proceed to lock your account for you.
Option 3: Locking Vietinbank ATM card at Vietinbank branch
If you're on the road or near a Vietinbank branch, you can go there to lock your card. When you go, make sure to bring your personal documents for the bank's assistance, guiding you through the best procedures.
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2. Reissuing Vietinbank ATM Card
After locking your card, make sure to reissue your Vietinbank bank card immediately upon discovering it's lost. This allows you to resume card transactions, withdrawals, and transfers.
Steps to reissue Vietinbank ATM Card:
- Step 1: Bring your ID card/identity card to the nearest Vietinbank branch/transaction office.
- Step 2: Request the counter staff to reissue your ATM card. At this point, you will be asked to present personal documents and fill out a registration form.
- Step 3: After completing the form, submit it to the staff. With correct information, the staff will process your application and request you to pay the fee as well as provide a date for card collection.
3. Frequently Asked Questions when Reissuing Vietinbank ATM Card
Reissuing a card when losing your Vietinbank ATM card, surely many of you wonder about the following. Let's find out to get satisfactory answers.
Question 1: Can you reissue Vietinbank ATM card online?
Answer: To enhance customer information security, when reissuing an ATM card, you need to visit Vietinbank in person to receive assistance from staff.
Question 2: Is there a fee for reissuing Vietinbank ATM card? How much does it cost?
Answer: Yes. Depending on the type of card you apply for, the fee for reissuing Vietinbank ATM card will vary:
- Fee for reissuing chip contactless Epartner domestic debit card: 45,454 VND.
- Fee for reissuing chip contactless Epartner Premium domestic debit card: 100,000 VND.
- Fee for reissuing standard international debit card: 36,364 VND.
- Fee for reissuing gold international debit card: 72,727 VND.
- Fee for reissuing Premium Banking international debit card: 136,364 VND.
- Fee for reissuing Platinum healthy living international debit card: 136,364 VND
Question 3: Can money be withdrawn if Vietinbank ATM card is lost?
Answer: If your card is lost and not reissued yet, you won't be able to perform any transactions at ATMs but can do so at Vietinbank branches/transaction offices.
Question 4: How long does it take to reissue Vietinbank ATM card?
Answer: The time to reissue Vietinbank ATM card varies depending on each branch/transaction office, typically taking around 7 to 14 days. During the card reissuing process, the bank will provide you with a series of numbers to withdraw money at ATMs before the new card is issued. Therefore, you don't need to worry during the period without a card.
Therefore, immediately after discovering the loss of your Vietinbank ATM card, report it and lock your old card as well as apply for a new one to carry out transactions.
