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What to do if you send money to the wrong address via PayPal?
1. Choose to Cancel Payment or Refund.
2. Contact Individuals.
3. Advice.
4. Warning.
1. Select Cancel Payment or Refund
Step 1: Identify the payment list in your account. If the payment was made over 7 days ago, click on 'History' near the top of the page to display transactions from the last 30 days. If the payment was made over 30 days ago, use the options next to your account balance to display the accurate date range.
Step 2:
Step 3: Click on the section 'Details' if the payment has been processed. You can view the name of the person or company who received the money, along with their email address.
2. Contact Individuals or Businesses and Request Refund
You can opt to file a dispute if the recipient refuses to return the money you mistakenly sent. Follow these steps:
Step 1: Click on 'Resolution Center' near the top of the page to file a dispute if the recipient does not refund the money. Choose 'Dispute a Transaction' before clicking 'I Have a Problem With an Item I Purchased.' Click 'Continue' when done.
Step 2: Enter the transaction ID from the payment you're disputing. You can find the transaction ID by clicking the 'Find Transaction ID' button and locating the payment in your account history. Click the corresponding transaction ID for the incorrect payment. Click 'Continue' when done.
Step 3: Select 'I Haven't Received My Item' and then click 'Continue'.
Step 4: You can choose any category because PayPal does not provide specific categories for errors. Then, enter a brief message explaining the mistake of sending money to the wrong address. PayPal will forward this message to the recipient of your payment and give them an opportunity to respond. You and the other party can exchange messages through the Resolution Center.
Since filing a dispute report, you'll have to wait for 20 days. If the recipient of the mis-sent payment remains adamant about not returning it, you can escalate the complaint to PayPal. PayPal will then review all the messages exchanged between both parties via the Resolution Center and make a final decision regarding your complaint. If PayPal's decision favors you, the money will be refunded to your account thereafter.
3. Advice
In general, you may encounter the 'Cancel' option if the email address you provided is not linked to a PayPal account. In such cases, PayPal will send a notification to the email address, and the recipient must link their address to their PayPal account to receive the money. If the money is still not received after 30 days, it will automatically return to your account.
If you mistakenly send a large amount to the wrong address, contact PayPal customer service for faster assistance. Additionally, consider initiating a dispute and complaint immediately so that PayPal can hold the funds in the other party's account.
4. Warning
Don't wait too long to report a dispute. Remember, you only have 45 days to resolve disputes, mistaken payments through PayPal (45 days starting from the day you make the payment).
Here, Mytour has guided you on what to do if you send money through PayPal to the wrong address. If you still have questions, contact Paypal support in Vietnamese for easier resolution.
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