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Losing or misplacing your ATM card can cause anxiety about potential loss of funds. If you find yourself in this situation, it's essential to stay calm and find a solution to ensure the safety of your account. So, if you've lost your BIDV ATM card, what should you do to ensure the funds in your card remain intact? What are the procedures for replacing a lost ATM card?
What should you do with your BIDV ATM card?
1. Call the hotline.
2. Lock your ATM card if you use Internet Banking/Mobile Banking.
Guidance on what to do when you lose your BIDV ATM card?
1. Call the BIDV bank hotline to lock the ATM card
Upon discovering that you've lost your BIDV ATM card, immediately call the BIDV bank at 24/7 hotline: 19009247 to report the incident. The bank will then lock your ATM card to prevent unauthorized withdrawals if your password is easily guessed. Before contacting the BIDV bank hotline, customers should recall information such as account number, account holder name, recent transactions, etc., to provide to the hotline operator, facilitating the quick temporary locking of the ATM card. This means your account will not be able to perform transactions such as withdrawals, transfers, balance inquiries,....
2. Lock your ATM card if using Internet Banking/Mobile Banking
With this card locking method, you can swiftly perform the operation right on your mobile phone or internet-connected device. Moreover, you don't need to remember your ID card number, account number,... to provide to the transaction officer. The advantage of this card locking method is that it doesn't consume time, allowing you to be more proactive in just a few minutes.
How to lock your ATM card when you've lost your BIDV ATM card:
- Step 1: Access BIDV Internet Banking on the website: bidv.vn.
- Step 2: Log in to your account with your username and password.
- Step 3: Choose Utilities and then click on Lock card.
Readers can also perform similarly with the Mobile Banking app installed on their mobile phones to lock their ATM card and ensure the safety of their account.
After successfully locking the card, customers need to visit BIDV bank transaction locations directly to proceed with the request for issuing a new card. When visiting the transaction counter, remember to bring your national identity card (ID)/passport/identity card to expedite the card replacement process. Once the procedure is completed and the ATM card is issued, the funds in the old ATM card will be transferred entirely to the new card for the customer.
The reissuance fee for BIDV ATM cards is specified for each type as follows:
+) BIDV Etrans card: 30,000 VND
+) BIDV Moving card: 20,000 VND
+) BIDV Harmony card: 50,000 VND
+) Student-linked card: 30,000 VND
+) BIDV co-branded card: 50,000 VND
In case of losing the BIDV ATM card, cardholders can still withdraw money by presenting their ID card at BIDV bank branches/transaction offices without needing the ATM card. However, you need to sign with the same signature you used when opening the account for the bank to allow you to withdraw money.
Aside from losing the card due to dropping or theft, having the BIDV ATM card swallowed also causes concern for many people. Therefore, if you find yourself in this situation, cardholders should stay calm to find the most appropriate solution. Readers should also understand the reasons why the BIDV ATM card is swallowed to prevent it. This will help customers save time and effort for the card recovery procedures.
