What to Do When Your DongA ATM Card Gets Swallowed?

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Ngày cập nhật gần nhất: 15/4/2026

Are you a DongA Bank debit or credit cardholder who has experienced your card being swallowed by an ATM during transactions like withdrawals, transfers, or balance inquiries? Here's what you need to do to retrieve it.

Inserted your DongA ATM card for various transactions and instead of completing the operation, the ATM swallowed your card without any warning? Concerned about what happens next to your card and account balance?

Steps to Recover Your Swallowed DongA ATM Card

Seeking solutions for a swallowed DongA ATM card? Here's a concise guide on the actions you need to take to resolve this issue.

Reasons Why Your DongA ATM Card May Be Swallowed

There are several factors why an ATM might retain your DongA Bank card, including both system errors and user mistakes. Here are the details:

- Entering the wrong PIN more than three times can lead to the ATM seizing the card to prevent fraudulent activities. - Your card might be damaged, expired, or locked without your knowledge.

What to do if your DongA ATM card gets swallowed?

Steps to Retrieve Your Swallowed DongA ATM Card

Stay calm if your DongA Bank ATM card has been swallowed. Follow these straightforward steps to quickly recover your card.

Scenario: Retrieving a DongA Card Swallowed by a DongAbank ATM

To recover your card from a DongA Bank ATM, follow these steps:

Step 1: Note the time, location, withdrawal date, and the exact moment the ATM swallowed the card.

Step 2: Check the ATM's location. If it's close to a DongAbank branch, visit the branch for assistance with your issue.

If the DongA ATM is not near a branch, call DongA Bank's hotline (1900545464) for guidance on the necessary procedures and documents to retrieve your card.

Visit a DongA Bank branch to report your issue, fill out a request form to retrieve a swallowed ATM card, especially if it happened within the bank's network.

Scenario 2: DongA card swallowed by another bank's ATM

DongA ATM cardholders often withdraw cash from ATMs within the same network to save on transaction fees. However, for urgent withdrawals or to avoid traveling far, transactions at ATMs from different banks, like VietinBank, Techcombank, or BIDV, are made.

Aside from higher withdrawal fees, using an ATM from another bank wouldn’t be an issue unless the DongA ATM card gets swallowed, which complicates the retrieval process significantly.

Steps to follow:

Step 1: Look around the ATM area for a hotline or bank support number.

Step 2: Call the bank's helpline, explain your situation, and ask for assistance. The operator will guide you on the best way to retrieve your card, depending on the bank's policies.

If the bank's helpline number is not visible, refer to a list of Vietnamese bank phone numbers, hotlines, and helplines provided in this Mytour article. It includes numbers for popular banks like Techcombank, VietinBank, Vietcombank, AgriBank, VPbank, and more.

Follow the operator's instructions to retrieve your card.

How to recover a DongA ATM card swallowed at another bank.

Key tips for recovering a swallowed DongA ATM card:

- In urgent need of cash, use your ID card at the issuing bank's branch for direct withdrawal.

Expect to wait 5-7 days after completing the paperwork to receive your swallowed ATM card. Bring your ID to the bank upon notification to collect your card.

DongA Bank waives the fee for retrieving a swallowed ATM card. Fees may apply for cards swallowed at other banks' ATMs.

If you prefer not to use the swallowed card, bring your ID to DongA Bank to withdraw your funds and apply for a new account.

Having your DongA card swallowed can be disruptive, but don't panic. Follow the provided steps for a quick resolution and recovery of your card.

Frequently Asked Questions

What should I do if my DongA ATM card is swallowed by an ATM?

If your DongA ATM card is swallowed, stay calm and note the time and location of the incident. If the ATM is near a DongA branch, visit the branch for help. Otherwise, call DongA Bank's hotline at 1900545464 for guidance on retrieving your card.

What are the common reasons for a DongA ATM card being swallowed?

A DongA ATM card may be swallowed due to several reasons such as entering the wrong PIN multiple times, or if the card is damaged, expired, or locked. Understanding these factors can help prevent future incidents.

Can I retrieve my DongA ATM card from another bank's ATM?

Yes, you can retrieve your DongA ATM card from another bank's ATM. Call the helpline of the bank that owns the ATM, explain your situation, and follow their instructions for recovering your card.

How long does it take to recover a swallowed DongA ATM card?

Recovering a swallowed DongA ATM card typically takes 5-7 days after submitting the necessary paperwork at the bank. Ensure you bring your ID when notified to collect your card.

Will I be charged a fee for retrieving a swallowed DongA ATM card?

No, DongA Bank waives the fee for retrieving a swallowed ATM card from its own ATMs. However, fees may apply if the card is retrieved from another bank's ATM.

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