Buzz
However, during ATM card usage, many encounter issues such as: card bending, scratching, black stripe layer peeling off from the back of the card, card loss, card swallowed during transactions,... Many opt to visit the bank for a new ATM card in such situations
When needing a new ATM card, many are unsure: where to get a replacement Vietcombank ATM card? What documents are needed? How much does it cost?
1. Compilation of user queries regarding obtaining a new Vietcombank ATM card
- Will getting a replacement Vietcombank ATM card result in loss of the old account number?
When requesting a replacement ATM card from Vietcombank, you won't lose your old account number. Based on the provided ID card number, the bank will retrieve your account number associated with the card and issue a new ATM card upon your request.
If you possess multiple ATM cards from Vietcombank, you must specify which account you're requesting a new ATM card for (if you don't remember, bank staff won't be able to assist you).
- Can I replace my Vietcombank ATM card at a different branch?
You can replace your Vietcombank ATM card at any branch within the Vietcombank network. However, to expedite the process, ensure you have your ID card and provide a signature matching the one on file for your account.
Addresses and contact numbers of Vietcombank branches in Ho Chi Minh City and Hanoi are as follows: Branches in Ho Chi Minh City: [address, contact number], Branches in Hanoi: [address, contact number]
- If I request a replacement Vietcombank ATM card, will I lose the money on the card?
According to Mytour, the answer is 'no'. Your money on the card is managed by Vietcombank under your account number, not on the card number. Therefore, when getting a new Vietcombank ATM card, your account balance remains intact.
2. How to request a replacement Vietcombank ATM card
- How to request a replacement ATM card at the bank counter
+ Procedure for requesting an ATM card at Vietcombank
The process for getting a replacement Vietcombank ATM card is quite straightforward. Simply follow these steps:
+ Bring your ID card/identity card/passport with valid expiry to a Vietcombank branch counter
+ Present your request for a replacement ATM card to a bank employee
+ Fill in the provided form for requesting a replacement Vietcombank ATM card
+ After verifying the customer's information on the form, the bank employee will cross-check it with the bank's records. If everything is in order, you'll be asked to pay the card replacement fee and given a receipt with the date for collecting the new ATM card
The cost of replacing a Vietcombank ATM card typically ranges from 50,000 - 80,000 depending on the card type
Card collection time: For larger Vietcombank branches, the waiting time for card collection is quite fast (around 1 week). For smaller Vietcombank branches, the waiting time for issuing a new ATM card is approximately 1-2 weeks
- How to request a replacement Vietcombank ATM card online
Currently, Vietcombank does not allow the replacement of ATM cards online
In reality, Vietcombank has only implemented online registration for new ATM cards. After filling out the ATM card registration form on the Vietcombank system, your information will be sent to the customer care department. Upon receiving your information, bank staff will call to confirm the details you provided. If everything meets the criteria for online ATM card issuance, staff will guide you through the detailed steps to complete the card issuance process. Once the process is complete and documents are submitted, you will be scheduled to collect your ATM card at Vietcombank branches/transaction offices
Here are all the procedures, costs, and waiting time to apply for a replacement Vietcombank ATM card that Mytour has gathered. Remembering the information in this article will also be very useful for you in the future. Good luck to all of you!
