Buzz
Deleting messages on Zalo is indeed a feature, but Zalo doesn't automatically delete your messages. This is completely false because it's not permissible with any social media account nowadays. Therefore, you can dismiss the notion of Zalo deleting your messages or messages self-destructing.
If you haven't backed up your Zalo messages, it's truly disastrous for frequent users. Not backing up Zalo messages means you permanently lose them. Mytour has researched and understood the reasons behind self-destructing messages.
Why does Zalo automatically delete messages? Self-destructing messages
1. Due to garbage cleaning settings
Cleaning applications or software have the task of automatically cleaning up garbage when the device is full or when you set it up. Its task is to delete data generated by applications, including your chat lines, which are default considered as data generated by the application. Therefore, if your phone or computer has garbage cleaning software installed, message deletion, or in other words, your misconception that Zalo automatically deletes messages, is natural.
Solution: This issue is quite simple. To eliminate the problem of Zalo automatically deleting messages, you just need to uninstall any applications or software that automatically clean up garbage.
2. Insufficient phone memory
This situation often occurs with mobile devices when the memory is full. As you may know, when the memory is full, especially on iOS, the operating system will automatically remove junk files, files generated during usage to make space for applications, and new files entering the device. This is the reason why Zalo automatically deletes messages.
Solution: Always monitor and use your phone reasonably. Delete unnecessary applications to free up memory.
3. Changing Zalo login device
Zalo doesn't automatically store chat data on its application server; it only stores manually when you need it. Therefore, if you don't back up before logging in on another mobile device, all previous chat history will vanish by default. This also means Zalo automatically deletes messages, a misconception many readers have.
Solution: Backup your Zalo chat data before switching devices.
4. Due to reinstalling the computer or phone
Similar to the reason above, because Zalo doesn't automatically store chat data on its server, reinstalling Windows with Zalo PC version or reinstalling your phone means Zalo automatically deletes your messages, and there's no way around it except backing up your previous data.
Solution: Regularly back up your data to ensure its safety.
The reasons above have helped you understand the issue of Zalo automatically deleting messages. Remember, to avoid situations where you think Zalo is deleting messages, it's best to back up your Zalo messages regularly to retrieve them anytime. Also, note that Zalo data on phones and PCs are not shared, so retrieving Zalo messages from different backup versions is impossible.
The self-destructing message feature is now available on Zalo PC, Android phones, and iOS. Right now, update to the latest version of the application to experience this feature.
- Read more: How to enable self-destructing messages on Zalo
