Why doesn't Zalo receive messages? How to fix the issue

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Ngày cập nhật gần nhất: 15/4/2026

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Why Zalo isn't receiving messages? How to fix the issue

Wondering why Zalo isn't getting messages? Here's the problem that Mytour.vn has been hearing a lot about lately. Many readers have reported that Zalo on their new devices isn't receiving messages, even though there are notifications of incoming messages.

Previously, we explored various ways to fix Zalo errors in 2028, 2017, 2020, 2027 that many users encountered. In this article, Mytour.vn will continue with you to understand why Zalo isn't receiving messages and how to fix it.

Why Zalo isn't receiving messages? How to fix the issue

The root cause of Zalo not receiving messages is often users unintentionally disabling the message notification function for their accounts. Many people have faced the issue of Zalo not receiving messages, especially those using new devices and getting acquainted with this application.

** How to fix Zalo not receiving messages

1. Enable Notification Feature on Zalo App

This solution is applicable to both Android and iPhone devices. Users often unintentionally disable this notification feature, and here are the steps to turn it back on.

Step 1: Access the Zalo app on your device or update to the latest version here:

+ For Android devices: Download Zalo for Android.
+ For iPhone devices: Download Zalo for iPhone.

Step 2: On the Zalo app interface, select 'More' and then choose the Settings icon as shown below.

Step 3: Now, choose the Notification option and re-enable the New Message Alert feature to fix Zalo not receiving messages on your Android or iPhone.

2. Enable Zalo Notifications on the System

This is the next solution if the previous method hasn't resolved the issue of Zalo not receiving messages. Let's explore steps for each iPhone and Android device separately:

- For iPhone Devices

Step 1: Access the Settings app, then search and select the Zalo icon as shown below.

Next, select the Notifications option.

Step 2: Now, press Allow Notifications to resolve the issue of Zalo not receiving messages on this iPhone.

- For Android Devices

Step 1: Continue accessing the Settings app and select the App features as shown below.

Step 2: Now, search and select the Zalo app and choose the Notification Information from this app's interface.

Step 3: Then, activate the Show Notifications feature to receive notifications when there are Zalo messages.

So, we have just explored the solutions to fix why Zalo is not receiving messages. Hopefully, through this article, you can solve this headache-inducing issue.

https://Mytour.vn/why-zalo-not-receiving-messages-how-to-fix-24856n.aspx
In addition, utilizing the enable chat bubbles on Zalo feature allows users to effortlessly chat, read news, and watch their favorite videos on their phones without much hassle or inconvenience.

Frequently Asked Questions

What are the common reasons why Zalo isn't receiving messages?

The most common reason Zalo isn't receiving messages is that users may have unintentionally disabled the notification function for their accounts. This issue is especially prevalent among new device users who are still familiarizing themselves with the app's settings.

How can I enable notifications for Zalo on my Android device?

To enable notifications for Zalo on your Android device, go to the Settings app, find the Zalo app, and select Notification Information. Then, activate the Show Notifications feature to ensure you receive alerts for incoming messages.

What steps should I follow to enable Zalo notifications on my iPhone?

To enable Zalo notifications on your iPhone, access the Settings app and search for Zalo. Select the Notifications option and toggle Allow Notifications to ensure you receive alerts for new messages, fixing the issue of not receiving them.

Is it necessary to update the Zalo app to receive messages properly?

Yes, it is necessary to update the Zalo app to receive messages properly. An outdated version may cause notification issues, so ensure you have the latest version installed to avoid problems with message reception.

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