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Wondering why your mobile phone or iPhone 14 128GB purple can't seem to scan QR codes on Zalo? This is a common issue many users encounter. In this article, Mytour will address your concerns and provide effective solutions. Let's dive in!
1. Why Can't Zalo Scan QR Codes?
Here are some reasons why your Zalo app might fail to scan QR codes:
- Failure to Update Zalo to the Latest Version: Using an outdated version of Zalo may lead to certain errors, including the inability to scan QR codes.
- QR Code Has Been Changed:The account owner may have cancelled or updated the QR code, making it impossible to find using the old code.
- Camera Malfunction Preventing QR Code Scanning: The camera is crucial for scanning QR codes; if it malfunctions, the phone will fail to scan QR codes.
- Rapid Camera Movement Causes Scanning Failure:If you move the camera too quickly, the phone won't capture the information on the code, resulting in a QR code scanning error.
- Internal Data Conflict Error:It's possible that your Zalo app is conflicting with other software, causing the QR code scanning error.
2. Tips to Fix Zalo QR Code Scanning Issue
Once you've identified why Zalo can't scan QR codes, fixing the issue becomes easier. You can try the following solutions to resolve the problem:
2.1 Update to the Latest Version of Zalo
The first solution to fix Zalo's QR code scanning error is to update the app to the latest version. Follow these steps:
- Step 1: Access the Zalo app on your phone.
- Step 2: Select More and tap on the gear icon (Settings).
- Step 3: Select About Zalo.
- Step 4: Proceed to Check for New Version.
- Step 5: If the Zalo app displays the message 'Update', simply tap on it to update to the latest version.
2.2 Download New QR Code
If the reason for Zalo QR code scanning failure is an expired QR code, ask the account owner to share a new QR code. Once you have the new QR code, simply scan it again.
2.3 Check Phone Camera
This is another method to address the QR code scanning issue on Zalo that users should take note of. You need to check if the camera is dusty, scratched, or broken. If so, replace the component immediately.
2.4 Stabilize Camera When Scanning QR Code
Currently, except for high-end phones with excellent cameras like the iPhone, most phone camera modules nowadays may not focus quickly and impressively. Therefore, you may have accidentally moved the camera too fast, causing the phone unable to decode the QR code. Hence, it's best to hold the camera steady in front of the QR code for about 1 - 2 seconds, allowing Zalo enough time to scan the information on the code.
2.5 Clear Cache or App Data
Data conflict error is the answer to why QR codes can't be scanned on Zalo. In this case, you need to clear the cache or app data to fix the error. Here's how to do it:
- Step 1: Go to the Settings app on your phone.
- Step 2: Find and select the Zalo app.
- Step 3: Select Clear Data or Clear Cache, and you're done.
3. How to Properly Scan QR Codes on Zalo Using Your Phone
In addition to knowing how to fix errors, Mytour will guide you on how to properly scan QR codes on your phone:
Step 1: Open the Zalo app and select the QR Code icon on the Zalo toolbar.
Step 2: Next, aim the camera lens at the QR code to scan it
Hopefully through this article, you have understood why QR codes can't be scanned on Zalo and the simplest ways to fix it. In case you suspect Zalo can't scan QR codes due to a damaged camera, you should take your mobile phone to a reputable repair center for quick assistance. Additionally, don't forget to regularly follow Mytour's Shopping Experience section to stay updated on many useful technology tips!
