Withdrawing money from ATMs using chip-embedded national ID cards

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Frequently Asked Questions

1.

What steps should I follow to withdraw money from ATMs using a national ID card?

To withdraw money using a national ID card, follow these steps: 1) Select the option for cardless cash withdrawal on the ATM screen. 2) Choose the option for withdrawing money using your chip-embedded ID card. 3) Place your national ID card on the reader and look into the camera for facial recognition. 4) Enter your card PIN once authenticated. 5) Input the desired withdrawal amount and wait for the cash and receipt.
2.

How does the chip-embedded national ID card enhance transaction security?

The chip-embedded national ID card enhances security by integrating fingerprint biometric authentication and facial recognition technology. This combination significantly reduces the risk of card fraud during financial transactions, ensuring that only authorized users can access their accounts. Additionally, the system verifies customer information quickly, typically within 6 to 8 seconds, providing a fast and secure withdrawal process.
3.

Can I use my old ID card to withdraw money from ATMs?

Yes, you can still perform transactions using your old ID card. If you have transitioned to a national ID card but haven’t updated your information with the bank, you are still able to withdraw cash from ATMs. However, it’s recommended to update your details to utilize the latest security features associated with chip-embedded ID cards.
4.

What benefits do students and policy beneficiaries receive from electronic identification accounts?

Students participating in national exams and policy beneficiaries such as the poor or those with meritorious service are prioritized for electronic identification accounts. These accounts simplify access to services and enhance their ability to perform transactions securely using their chip-embedded national ID cards, ensuring they benefit from the advancements in banking technology.