Wondering if a disabled Zalo account can be reopened? Find the answer now!

Many users are currently experiencing Zalo account disablement without clear reasons. The question arises: Can a disabled Zalo account be reopened? 

In this article, Mytour will assist you in identifying the reasons behind Zalo account locks and providing the quickest solutions to reopen your Zalo account. Refer to the methods mentioned in the article to find the most suitable resolution for you!

What is a Zalo Account?

A Zalo account is a type of account used on the Zalo messaging and calling app, a product of VNG Company in Vietnam. Users need to register their accounts with a mobile phone number to utilize features such as messaging, calling, sending images, and even conducting online transactions. Zalo accounts also help users connect with friends, family, and colleagues, providing various convenient features like personal information security and data sharing.

Why Is a Zalo Account Disabled?

Your Zalo account doesn't get locked for no reason. To pinpoint the causes for each case, let's explore the reasons that might lead to an account lockout!

Using Zalo to share deceptive content links

Zalo takes a firm stance on security and prohibits any misuse of its social platform for fraudulent purposes. Whether you click on, view, or share links containing deceptive content or fake prize schemes, Zalo will swiftly lock your account.

Violating this Zalo policy results in an account lockout for 30 days or more, depending on the severity. Therefore, carefully consider before clicking or sharing any links to avoid Zalo account lockouts.

Zalo locked due to copyright infringements

Perhaps you're not aware, but one of Zalo's user compliance policies revolves around respecting copyright of authors and their works. Simply sharing copyrighted data can lead to an immediate Zalo account deletion.

Posting or sharing sensitive content

In a bid to uphold the wholesome nature of the social platform, Zalo outright prohibits users from posting sensitive content on their diaries or sending it to others for purposes contrary to societal norms, cultural integrity, and legal violations, distorting the essence of Zalo. Therefore, sharing explicit images, videos, violence, and other sensitive content will lead to an immediate Zalo account lockout.

Falling victim to account hacking

Not exclusive to Facebook, you can indeed become a target for malicious individuals to hack your Zalo account with the intention of deception and exploitation under your identity.

Forgetting password and excessive login attempts

This is a common scenario when you use numerous social media accounts, often struggling to recall the passwords set earlier. Persistently attempting to input the password increases the likelihood of the account being locked.

• Explore further: Log in to Zalo on your computer with 3 super-fast methods you should know

What to do when your Zalo account is disabled?

There are various ways to recover a locked Zalo account. Below, Mytour will guide you through some solutions to easily restore your account with a high success rate.

Call the helpline for assistance

If your Zalo account is deleted, quickly call the Zalo support hotline at 1900561558 > Press 2 > and explain the issue to the staff for assistance in reopening your account.

Directly converse with support personnel

If you prefer not to call Zalo customer care directly, you can engage with them through direct support messages on the system!

Step 1: Click on the Gear icon in the top right corner of Zalo.

Step 2: Select the Zalo Information section.

Step 3: Choose Encounter issues? Contact us now!

Here you will find a

with Zalo customer care representative. Present your issue here for assistance.

Re-register Zalo with the previously registered number

Step 1: Open Zalo > Select Register > Enter Name > Input the previously registered phone number.

Step 2: After entering the phone number, you will receive a call from Zalo. Receive the Activation Code and input it to complete.

How long does it take for a Zalo account to be disabled?

According to Zalo's 2020 policy, any unreadable errors are considered permanent deletions. Typically, in this situation, your account is suspended for 48 hours, and all data on Zalo is erased. To recover the account, you need to wait for 48 hours and then register a new account with the old phone number.

• Explore more: How to track someone's Zalo on phone and computer

Conclusion

With the insights provided by Mytour regarding disabled Zalo accounts, we hope you find a suitable solution to address the issue at hand. If you find this article helpful, don't forget to share it with your friends. Good luck!

• Explore more: Zalo tips and tricks