Zoom freezing and hanging issues on Windows 10

To explore the detailed causes and How to Fix Zoom Freezing and Hanging on Windows 10, readers can refer to the following article by Mytour.

Troubleshooting Zoom freezing and hanging on Win 10

Resolving Zoom Freezing and Hanging on Windows 10: Causes and Fixes

Method 1: Close Unnecessary Programs

One of the main reasons Zoom freezes or hangs on Windows 10 could be users having too many programs open on the system, causing conflicts.

Moreover, Zoom online meetings consume a considerable amount of bandwidth and device resources. Therefore, by closing unnecessary programs to free up system resources, Zoom can function properly.

To do this, first open Task Manager by right-clicking on any empty space on the Taskbar, then select Task Manager.

In the Task Manager window, locate and click on the Process tab. Then, find and right-click on the programs you want to close and select End Task.

Finally, check if Zoom is operating properly, without any freezing or hanging issues.

Method 2: Disable Hardware Acceleration

Zoom comes packed with a range of advanced features to enhance the quality and audio of online video meetings. However, these features can also be resource-intensive, particularly if users have enabled Hardware Acceleration, which could impact hardware and lead to Zoom freezing or hanging.

The ideal solution in this case is to disable Hardware Acceleration.

Step 1: Firstly, on the Zoom window, locate and click on your profile picture, then select Settings.
Step 2: In the Zoom settings window, find and click on Video.
Step 3: Then, click on the Advanced button located at the bottom right corner of the screen.

Step 4: Here, uncheck the following options:

- Enable hardware acceleration for video processing.
- Enable hardware acceleration for sending video.
- Enable hardware acceleration for receiving video.

Step 5: Finally, close and reopen Zoom. At this point, the application will no longer freeze or hang.

Method 3: Override Power Requests from Zoom

Occasionally, Zoom may send Power Requests to Windows. This can lead to the computer shutting down randomly and other processes ceasing to function.

To check if Zoom is sending Power Requests to the system, follow the steps below:

Step 1: First, open Command Prompt with Admin privileges.

For detailed instructions on how to open Command Prompt with Admin privileges on Windows 7, 8, and 10, readers can visit here.

Read more: How to run CMD with Admin rights

Step 2: Enter the command below into the Command Prompt window and then press Enter:

powercfg -requests

Step 3: After the command execution, check if there are any Power Requests from Zoom. If so, you can manually add new requests to override Zoom's Power Requests.

The sample Request format is as follows:

powercfg -requestsoverride CALLER_TYPE 'NAME' REQUEST.

In the above request template, replace CALLER_TYPE 'NAME' REQUEST with Zoom's Power Requests, for example:

powercfg -requestsoverride PROCESS 'Zoom.exe' DISPLAY
powercfg -requestsoverride PROCESS 'Zoom.exe' SYSTEM

Step 4: Assign Zoom to run on the most powerful GPU

If your computer is equipped with a strong NVIDIA GPU or an external dedicated GPU, you can designate Zoom to run on that GPU.

Follow the steps below:

Step 1: Press Windows + I to open the Settings window. Here, locate and click on System => Display.

Step 2: Next, on the right panel, under Multiple Displays, locate and click Graphics settings.

Step 3: In the Choose an app to set preference menu, select Classic app option, then click the Browse button to browse for the Zoom.exe file.

Step 4: Click Options and choose the graphics card you want to assign Zoom to run on.
Step 5: Click the High performance option to enable Zoom to operate with high performance.

Step 6: Finally, apply the changes, restart Zoom, and check for any remaining issues.

You can effectively set up Zoom on Sony, Samsung TVs for efficient online meetings and learning.

• Read more: How to learn Zoom on Sony TV

Download the latest Zoom:

This article by Mytour has just guided you through some ways to fix Zoom freezing and hanging issues on Windows 10. Additionally, readers can refer to other articles on Mytour to learn more about fixing the most common errors on the popular online learning app, Zoom.

Read more: Fixing errors on the Zoom online learning app.