Additional Guidelines for Vietravel Airlines' Boarding Procedures: Are You Informed?

- Ensure you arrive at the airport with sufficient time to complete check-in, receive your boarding pass before the counter closes, and go through security checks. For international flights, passengers must also allocate time to complete customs and immigration procedures.

Specifically:

- The passenger's name on the booking code must exactly match the name on the identification document used for air travel. Vietravel Airlines is not responsible for discrepancies in names. Passengers with confirmed tickets but incorrect names at check-in will not be eligible for refunds or changes.

- Passengers must arrive at the departure gate on time to proceed with their journey. Failure to do so may result in denied boarding and forfeiture of the ticket fare due to late arrival. Passengers should promptly proceed to the security area (and customs or immigration control if required) immediately after completing check-in procedures.

- If passengers arrive after the check-in counters or departure gates for their flight have closed, they will be considered late and denied boarding. Vietravel Airlines is not responsible for transportation documents or legal procedures related to missed flights due to failure to arrive at the boarding gate within the specified time mentioned above. In such cases, Vietravel Airlines may assist passengers in rebooking to the next available flight (if seats are available), subject to applicable fees.

- Passengers with connecting flights are those who have one or more subsequent flights on the same day. To ensure a smooth journey, passengers must allow sufficient minimum connecting time to complete procedures for the next flight. It is recommended to schedule connecting flights at least 2 to 3 hours after the arrival time of the previous flight, depending on airport operations, traffic density, and the nature of the connecting flight.

- As of now, Vietravel Airlines does not have any interline or codeshare agreements with other airlines for domestic or international connecting flights. Vietravel Airlines is responsible for transporting passengers to their booked destinations and is not liable for missed connections due to delays in its flights.

- In the event of flight delays or rescheduling, the airline will make every effort to assist passengers (where possible).

- Passengers must arrive at the check-in counter for their connecting flight before it closes.

- For Suvarnabhumi Airport (Bangkok), airport authorities allow connecting passengers to complete departure procedures under the following conditions:

+ Passengers must have confirmed tickets for the connecting flight and carry-on luggage that complies with the standards of the connecting airline (carry-on baggage policies vary by airline).

+ If the passenger's carry-on luggage exceeds the airline's regulations, they must prepare CASH to pay for the excess baggage fees to ensure acceptance for transport.

- Passengers with confirmed tickets who arrive before the flight departure time but fail to check in or board on time will not be eligible for refunds or changes.

- Passengers can change their bookings or request refunds for purchased tickets, subject to applicable fees, provided the changes are made within the specified time frame as follows:

We hope the above useful information will help Mytour customers prepare thoroughly for their upcoming flights with Vietravel Airlines. For any inquiries or flight booking needs, please contact Mytour via the hotline 1900 2083 for the best assistance.