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Passengers with health limitations or mobility challenges are always a priority for airlines. Discover with Mytour the special assistance services provided by Vietravel Airlines to ensure you are well-prepared for your flight with them.
Does Vietravel Airlines provide services for passengers needing special support?
Passengers with limited mobility include the following categories:
- Passengers with sensory impairments or disabilities: Those who are hearing or visually impaired.
- Passengers with restricted mobility: Individuals with physical or motor disabilities.
- Passengers with intellectual or cognitive impairments or disabilities.
Note:
- This is a service provided by Vietravel Airlines FREE OF CHARGE.
- When booking, passengers must provide detailed information about their condition to the airline for guidance on medical documentation (if required).
- Passengers utilizing special assistance services should arrive at the check-in counter with sufficient time to complete necessary procedures. Additionally, any mobility aids (if applicable) will require time for approval on the flight.
- Passengers using Special Assistance Services are processed at the priority counter.
- Passengers using Special Assistance Services must be present at the boarding gate at least 60 minutes before departure time.
- At some airports without specialized equipment or facilities, Vietravel Airlines ground staff will assist passengers in boarding, deplaning, and reaching or leaving their seats.
- Mobility aids such as crutches and canes are permitted on board, provided they meet size requirements to fit in the overhead compartment or under the passenger's seat without obstructing movement during the flight.
- For safety reasons, passengers requiring special assistance cannot be seated in emergency exit rows. Flight attendants will assist you from your seat to the onboard restroom and back.
Passengers who need special assistance include:
- Visually impaired passengers or those with limited vision (BLND): They are accepted for travel but cannot be accompanied by infants.
- Passengers who are hearing impaired or have limited hearing ability (DEAF) are accepted for travel;
- Passengers who are both hearing and visually impaired are only accepted for travel with the assistance of a companion.
- Passengers requiring wheelchair assistance: This service is provided free of charge for passengers with disabilities or those with reduced mobility, including:
- Limitations on the number of passengers using special assistance services on Vietravel Airlines flights:
To ensure the safety of passengers and the flight, the number of passengers with disabilities accepted does not exceed the total number of emergency exits on the aircraft, depending on the aircraft type in operation.
During boarding and deplaning, Vietravel Airlines may assist passengers using specialized equipment. In the absence of such equipment, ground service staff will coordinate with the passenger's companion (if available) to help the passenger board or disembark the aircraft.
We hope the useful information above will help Mytour customers prepare thoroughly for their upcoming flights with Vietravel Airlines. Remember to contact the hotline 1900 2083 for Mytour to assist you in booking your flight quickly and efficiently.
T.Ba, 01/08/2023 15:59
