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Many passengers choosing Bamboo Airways often share a common question: if they miss their outbound flight, how can they still take the return flight? This is a frequent concern as travel plans can unexpectedly change. To answer this question, follow the details provided in the article below from Mytour.vn!
If you wish to miss the outbound flight but still want to take the return flight, ensure you get timely information to allow Bamboo Airways to assist in resolving the issue.
No-show refers to a situation where a passenger has purchased a ticket and received confirmation for a seat on a flight, but for some unforeseen reason, they are unable to board that flight.
If you have a round-trip ticket or multiple segments under the same booking code, but you miss the outbound flight and still wish to take the return or subsequent flights, you must inform the airline no later than 30 minutes after the departure of the outbound flight.
If Bamboo Airways does not receive the required information or if the passenger notifies the airline later than 30 minutes after the outbound flight's departure, the airline will cancel the remaining segments of the booking.
In this case, please contact Bamboo Airways to receive specific assistance:
Option 1: Call the customer service hotline at 19001166 or send an email to [email protected]
Option 2: Notify the airline staff directly at the airport
Option 3: Visit the airline's ticket counters at the airport
Option 4: Bamboo Airways ticket offices in Hanoi (at 30 Tràng Tiền, Hoàn Kiếm District; and at the first floor of Bamboo Airways Tower, 265 Cầu Giấy) and in Ho Chi Minh City (112 Lý Chính Thắng, Ward 8, District 3).
The above outlines the conditions for missing the outbound flight and still being able to fly back, which differ from the policies related to ticket refunds by Bamboo Airways, so make sure to keep track to avoid confusion.
If for any reason you are unable to continue with your flight as originally planned and need to cancel or change your ticket, you can contact the place where you purchased your ticket. This could be a representative office, agent, or an authorized Bamboo Airways ticket office.
Bamboo Airways has ticket refund fees in place. The refund amount will be transferred back to the account or card you used to purchase the ticket.
You will need to provide all the necessary information to the airline if you wish to cancel or refund your ticket.
To request a ticket refund or cancellation, you need to provide booking details such as the ticket code, flight itinerary, full name, and date of travel. Please send this information via email to [email protected] from the same email address you used to book the ticket, or visit the nearest Bamboo Airways office or ticket agent for assistance.
Refund requests will be sent to you through email, and the refund request must be submitted from the email address you used during the booking process. If the request comes from a different email address, it will not be accepted.
For tickets paid in cash at a ticket office or bank branch, you must visit a Bamboo Airways service office in Vietnam to process your refund.
If you need assistance with flight information or booking details, you can directly reach out to the customer service hotline 1900 2083 of Mytour.vn – the official ticketing agent for Bamboo Airways – to receive timely advice on all necessary details.
T.Ba, 21/06/2022 15:54
